Job Description

Al Tharwaneya Integrated Solutions is seeking driven and knowledgeable IT Support Technicians to join our team. As an integral part of our organization, you will play a vital role in ensuring seamless IT operations and empowering users to leverage our advanced IT and cloud solutions. If you are passionate about technology, enjoy problem-solving, and thrive in dynamic environments, we encourage you to learn more about this opportunity.

Responsibilities

As an IT Support Technician at Al Tharwaneya Integrated Solutions, you will be entrusted with a broad range of responsibilities designed to keep our digital infrastructure running smoothly and efficiently. Your key duties will include:

• Providing frontline technical support to end-users for software applications, hardware devices, and IT services.
• Troubleshooting and diagnosing technical issues—both remotely and on-site—to minimize downtime and maintain productivity.
• Configuring, installing, and maintaining computers, peripherals, operating systems, and approved business software.
• Assisting with the setup, monitoring, and maintenance of cloud-based platforms and applications, ensuring optimal performance and data security.
• Documenting incidents, solutions, and best practices to contribute to a robust knowledge base and aid in future problem-solving.
• Collaborating with IT and engineering teams to implement upgrades, roll out new technologies, and support special projects.
• Ensuring compliance with company IT policies, cybersecurity protocols, and industry standards.
• Educating and empowering users to adopt best practices in digital security, data management, and technology utilization.

Requirements

We are searching for candidates who bring not only technical expertise, but also a proactive attitude and a commitment to excellent customer service. The ideal applicant will possess:

• A Bachelor's degree in Engineering, Computer Science, Information Technology, or a closely related field.
• Proven experience in IT support, technical troubleshooting, and user assistance—preferably in a corporate or enterprise environment.
• Proficiency with a broad range of hardware (PCs, printers, network devices) and software (Windows, macOS, Microsoft Office, cloud platforms).
• Solid understanding of IT services, cloud computing fundamentals, and cybersecurity basics.
• Excellent communication skills, both verbal and written, to clearly explain technical concepts to non-technical users.
• Strong analytical thinking and problem-solving abilities, with attention to detail and a sense of urgency.
• Ability to prioritize tasks, manage multiple requests, and work independently or as part of a collaborative team.
• A customer-focused mindset with a genuine desire to help others succeed through technology.

Benefits

Joining Al Tharwaneya Integrated Solutions means more than just a job—it’s a chance to advance your career in a thriving, future-focused company. As part of our team, you can expect:

• Competitive salary and performance-based incentives
• Opportunities for professional growth, ongoing learning, and certification support
• Exposure to state-of-the-art IT and cloud technologies
• Supportive, inclusive work environment where your ideas and contributions are valued
• Health and wellness benefits to promote work-life balance

Work Environment

At Al Tharwaneya Integrated Solutions, our workplace is collaborative, innovative, and energized by a shared commitment to excellence. You will work alongside talented IT professionals who are passionate about driving digital transformation for our clients. Our office, conveniently located behind Khaldiya Mall, offers a modern setting equipped with the latest tools and resources to support your success.

Why Join Us?

If you are looking for an opportunity to make a real impact, expand your technical skills, and work on challenging projects at the forefront of the IT industry, Al Tharwaneya Integrated Solutions is the place for you. We are committed to fostering talent, encouraging growth, and building a team that thrives on innovation and mutual respect.

Bring your expertise and enthusiasm to our dynamic company, and let’s shape the future of IT together.

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