About the Role: Responsibilities, Skills, and Requirements
Introduction
Looking to turn your language skills into a memorable customer experience? As a Customer Service Executive (temporary – 3 months) in Ras Al-Khaimah, you’ll be the friendly first point of contact for our valued customers—offering support, solving problems, and making someone’s day just a bit brighter. This is an ideal short-term role for Arabic-speaking women looking to put their communication talents to work in a professional environment. Competitive pay, supportive colleagues, and the chance to make a real impact—sound intriguing?
About the Company
Here, we don’t just clock in and out; we care about building connections—with our customers and each other. Our team in Ras Al-Khaimah might be small, but there’s nothing “small” about our ambitions. We believe in clear communication, mutual respect, and, yes, the occasional inside joke (everyone has one by week two). Whether in the office or chatting over lunch, you’ll find a supportive culture that values both professionalism and a personal touch.
What You’ll Be Doing
- Responding promptly to customer inquiries—mostly in Arabic, sometimes in English—via phone, email, or in person
- Listening patiently to customer concerns and providing clear, helpful solutions
- Accurately documenting calls and following up to ensure satisfaction
- Translating information (spoken or written) between Arabic and English as needed
- Coordinating with colleagues to resolve issues smoothly—because teamwork makes all the difference
- Occasionally assisting with simple administrative tasks or team projects
- Maintaining a positive, service-driven attitude throughout each day
What You’ll Bring
Must-Haves
- Proficiency in Arabic and English (reading and writing)
- Strong communication skills and a warm, approachable personality
- Previous experience dealing directly with customers is a plus
- Your own valid visa (this is essential for the role)
- Professional, can-do attitude—you don’t sweat the small stuff and handle feedback gracefully
Nice-to-Haves
- Prior experience in a call center or front-office environment
- Familiarity with basic MS Office applications
- Flexibility to handle varying customer requests
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Competitive salary: AED 2,000 – 3,000 per month
- 3-month assignment—gain valuable experience without a long-term commitment
- Friendly, all-women team focused on encouragement and shared success
- Central Ras Al-Khaimah location, easily accessible for those already in the area
- Positive work environment—no huge egos, just people who care about helping
- Opportunities to build customer service and communication skills for future roles
At the end of your assignment, you’ll walk away with great references, new friendships, and experience you can use anywhere customer service is valued. If you’re ready to jump in and make a difference, we can’t wait to meet you!
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you share an example of a time you handled a challenging customer inquiry in Arabic? What approach did you take to resolve the issue?
- How would you ensure accurate translation between Arabic and English while communicating important information to a customer who might not fully understand both languages?
- Describe your experience using MS Office applications for administrative or customer service tasks. Which features do you find most useful and why?
- Sometimes you’ll need to follow up with customers to ensure their issues are fully resolved. How do you organize and document these follow-ups to make sure nothing falls through the cracks?
- If you received several customer requests at once, how would you prioritize and manage your workload while still providing excellent service?
- Tell me about a time you worked as part of a team to solve a customer’s problem. What role did you play and what was the outcome?
- How do you maintain a positive and friendly attitude, even when dealing with difficult or upset customers?
- This role is temporary and fast-paced. What strategies do you use to quickly adapt to new work environments and expectations?
- How do you respond to feedback or suggestions for improvement, whether from customers or colleagues?
- Give an example of a situation where you had to show flexibility and adjust your approach based on a customer’s unique needs or situation.
- Our team values clear communication and a supportive atmosphere. What do you think contributes most to a positive and collaborative workplace culture?
- In our office, the team enjoys sharing a laugh and supporting one another between work tasks. How do you like to build rapport with colleagues in a new environment?
- Tell us about a time you went the extra mile to make a customer feel valued or appreciated. What impact did it have?