About the Role: Responsibilities, Skills, and Requirements
Introduction
Curious about what it feels like to be on the frontlines of excellent customer care, all while working with a supportive team in the heart of Ras Al-Khaimah? We're looking for a Customer Service Executive for a short, two-month assignment — the perfect opportunity to apply your language skills and people-first attitude in a role that’s as dynamic as it is rewarding. If you’re someone who enjoys brightening a customer’s day and thrives on solving problems, this just might be your next adventure.
About the Company
Nestled along the lively Corniche Al Quwasim, our company is known for its energetic vibe and genuine passion for serving people. Though our contracts are sometimes short, our impact is lasting — every member of the team is valued for their unique voice and ideas. We balance hard work with friendly banter (don’t be surprised if you get a lunch invite or two!) and our leadership genuinely cares about fostering a respectful, collaborative place to work. Here, your language skills aren’t just appreciated, they’re essential to connecting with our customers and each other.
What You'll Be Doing
- Greeting and assisting customers with warmth—both in person and over the phone, making every interaction feel personal
- Navigating questions, solving minor issues, and efficiently finding solutions or escalating when needed
- Documenting customer requests and feedback accurately in both Arabic and English
- Supporting daily office operations—think organizing records, updating spreadsheets, and coordinating with other team members
- Keeping your finger on the pulse of customer needs and sharing helpful insights with the team when patterns emerge
- Handling sensitive or confidential information with total discretion
What You’ll Bring
- Proficiency in both Arabic and English (reading, writing, and speaking—think switching between them without missing a beat)
- A valid visa (since only candidates with their own residency can be considered for this contract)
- Strong communication skills and a knack for making customers feel genuinely heard
- Previous experience in customer service roles is a plus, but not a deal breaker if you’re a quick study
- Ability to stay organized even on busy days, and not rattle under pressure
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Competitive salary: AED 2,000–3,000 per month
- Scenic location along Ras Al-Khaimah’s Cornish Al Quwasim
- Friendly, close-knit team environment—where new faces are welcomed
- Two-month, fixed-term contract: great for exploring new opportunities without a long-term commitment
- Real-world experience that could pave the way to future roles in customer service (or wherever your talents take you)
- An organization that values multiculturalism and effective communication
You’ll be joining a team that supports each other, welcomes new ideas, and knows how important every customer interaction can be. If you’re looking for a workplace where you’re more than a number and your language skills open doors for others, we hope you’ll consider joining us.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you share an example of a time when you made a customer feel genuinely valued, either in person or over the phone?
- This role requires switching between Arabic and English seamlessly—how would you handle assisting a customer who keeps switching languages mid-conversation?
- What strategies do you use to stay organized when juggling multiple tasks, like updating records and responding to customer queries, especially during busy office hours?
- Imagine a customer raises a concern that you can’t resolve immediately. How would you manage the situation and decide when to escalate it?
- How do you ensure accuracy and confidentiality when documenting sensitive customer information in both languages?
- Describe a situation where you had to work within a team to solve a customer service problem. What was your role and how did you contribute to finding a solution?
- Tell us about a time you had to adapt quickly to new procedures or tools in a fast-paced environment. What did you learn?
- If you noticed a recurring customer complaint or feedback trend, how would you share your insights with the rest of the team?
- What does great customer care mean to you in a multicultural environment?
- How do you stay motivated and maintain a positive attitude during repetitive or challenging days in a short-term assignment?
- Being on a fixed-term contract, how would you approach building relationships and making a strong impact in a supportive, close-knit team?
- How comfortable are you taking initiative to suggest improvements or new ideas? Can you give an example from a previous experience?