About the Role: Responsibilities, Skills, and Requirements
Introduction
Looking for a fresh start where your people skills truly shine? As a Customer Service Staff member at our newly established company in Sharjah Al Rolla, you’ll be at the heart of our commitment to excellence. Our goal is simple: deliver outstanding support to every client and make their experience memorable — in the good way! If you’re passionate about helping others and thrive in lively, fast-paced settings, this could be the step that launches your career in customer service.
About the Company
We may be the new kid on the Sharjah business block, but our energy and ambition set us apart. Here, you’ll join a close-knit team that’s building something special from the ground up. Our managers believe in open doors and open minds — suggestions and new ideas are always welcome, and we celebrate each win as a team (often over coffee and laughter in our break area). Growth isn’t just for our business; it’s for every person who walks through our doors.
What You’ll Be Doing
- Serve as the friendly, knowledgeable point of contact for our valued clients — both in person and over the phone.
- Respond promptly to inquiries, ensuring each customer feels heard and supported.
- Tackle issues with patience and professionalism, always aiming for a positive resolution.
- Keep detailed records of interactions, feedback, and solutions — accuracy matters!
- Collaborate with your teammates to improve processes and share best practices.
- Stay up-to-date on our services and policies so you can provide clear, accurate information.
- Help create a welcoming environment for all clients, new or returning.
What You’ll Bring
Must-Haves:
- Strong, clear communication skills (in English; Arabic is a plus)
- A friendly, customer-first attitude — you genuinely want to help people
- Ability to stay calm and focused when things get busy
- Willingness to learn and adapt in a fast-moving environment
- Readiness to start immediately
Nice-to-Haves:
- Previous experience in customer service or hospitality roles
- Familiarity with Sharjah Al Rolla’s local community and culture
- Multilingual abilities
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Competitive salary package
- Company-provided visa and accommodation — so you can focus on your work, not the paperwork
- Supportive management that wants to see you grow, not just fill a seat
- Friendly, collaborative team culture (we believe in helping each other out)
- Opportunity to shape the company’s customer service approach from the ground up
- Regular team gatherings and recognition for going the extra mile
We’re building more than just a company — we’re building a team where you can thrive, learn, and make a difference every day. If you’re ready to jump in and help us create something great in Sharjah, we can’t wait to meet you.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you describe a time when you had to handle a difficult customer interaction? What steps did you take to ensure a positive outcome?
- How do you prioritize and manage multiple customer inquiries during busy periods to maintain timely and helpful responses?
- What strategies do you use to ensure that client records and feedback are kept accurate and up-to-date?
- If a customer approaches you with a question about a service you’re not yet familiar with, how would you handle the situation?
- Can you share an example of how you’ve worked with a team to improve a process or solve a customer service challenge?
- How would you adapt your communication style when assisting clients who speak limited English or prefer another language?
- Tell us about a time when you had to quickly learn and adapt to new policies or procedures in a previous role.
- In a fast-paced environment where clients are waiting, how do you stay calm and focused to deliver quality service?
- What motivates you to go the extra mile for a customer, and how do you recognize when that’s needed?
- Our company values teamwork and open communication. How do you contribute to a positive, collaborative work environment?
- How would you help create a welcoming atmosphere for clients who are visiting us for the first time?
- Have you ever made a suggestion at work that led to an improvement or positive change? What was the result?
- Why do you think you’d be a great fit for a new company that’s still shaping its culture and customer service standards?
- What excites you most about joining a growing team and building something from the ground up?