About the Role: Responsibilities, Skills, and Requirements
Ever thought about working somewhere where your tech skills and love for gaming actually mean something? We’re looking for an Arabic-speaking team member, someone who really “gets” gaming culture and is as comfortable with racing simulators as they are with a graphics card upgrade. If you have experience running the floor at a gaming center and want to be part of Baniyas’ go-to spot for gamers, this could be the place for you.
About the Company
We’re a tight-knit team running a bustling cyber gaming center in the heart of Baniyas. For us, gaming isn’t just about fun—it’s about building a welcoming space where players can challenge themselves, connect, and unwind. Our regulars range from casual FPS fans to serious sim racers. We’re hands-on, a little bit geeky, and proud of it. Don’t be surprised if staff tournaments pop up after hours or if you find yourself swapping PC setup tips during a slow night!
What You’ll Be Doing
- Greeting customers in Arabic and helping them get set up on PCs and racing simulators
- Keeping gaming stations in top shape—troubleshooting hardware glitches, software issues, and internet hiccups
- Providing friendly guidance (and the occasional gaming tip) to newcomers and regulars alike
- Assisting with maintenance and upgrades of computers, from swapping GPUs to cable management
- Handling reservations, tracking time, and coordinating overtime or extended sessions for larger groups
- Maintaining a clean, safe, and welcoming environment—because every gamer deserves a great space
- Jumping in wherever needed, from prepping PC stations for tournaments to restocking snacks
What You’ll Bring
Must-Haves:
- Previous, hands-on experience at a gaming center or internet café
- Fluent Arabic (spoken and written); strong communication with a customer-first mindset
- Solid knowledge of computer hardware and PC troubleshooting
- Genuine enthusiasm for video games and racing simulators—especially the technical side
- Transferable residence visa within the UAE
Nice-to-Haves:
- Experience with high-end racing rigs (think Playseat, Logitech, or similar)
- Basic networking know-how (LAN setups, router resets, etc.)
- Comfort with point-of-sale or basic inventory tracking
- Ability to explain game genres or simulator experiences to all ages
Not sure you meet every single requirement? If you’re passionate and have relevant experience, we’d still love to hear from you.
Why You’ll Love Working Here
- AED 1,500 all-inclusive salary, plus paid overtime for those longer tournament nights
- Supportive, low-ego colleagues who genuinely love what they do
- Opportunities to learn more about the newest gaming tech and setups
- Central Baniyas location—easily accessible and close to everything
- A relaxed (but busy) environment that treats gamers and staff with respect
- Potential for growth as the center expands and hosts bigger events
We’re more than just a gaming café; we’re a community. If you want a place where skill, passion, and a good-natured rivalry are all part of the job, let’s talk!
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you walk us through a time you’ve troubleshooted and resolved a hardware issue (like a graphics card failure or peripheral problem) for a customer in a gaming center?
- How do you normally explain the setup and rules of a racing simulator to someone who’s brand new to it?
- What steps would you take to maintain and clean a high-traffic gaming PC station during a busy tournament week?
- If a group of gamers wants to extend their session past closing time, how would you handle coordinating their request while balancing center policies?
- Tell us about a technical upgrade you’ve done—whether it was swapping out a GPU, adding RAM, or improving cable management. What did you learn from the process?
- When a customer is experiencing lag or internet connectivity issues, how do you go about diagnosing and fixing the problem?
- Describe a time you had to manage a difficult or upset customer. How did you ensure they left satisfied?
- How would you handle a situation where two regulars have a disagreement or rivalry that starts to affect the atmosphere in the center?
- Given our culture of spontaneous staff tournaments and after-hours gaming, how do you feel about blending work responsibilities with fun, community-driven activities?
- What excites you most about being part of a gaming community, and how would you help create a welcoming environment for both casual and hardcore gamers?
- How comfortable are you with basic inventory tracking and restocking, such as updating snack supplies or keeping PC peripherals organized?
- Can you give an example of a time you explained a game or simulator experience to someone much younger or older than you? What approach worked best?
- How would you stay organized when handling multiple tasks—like assisting customers, prepping PC stations, and tracking reservations—during a peak time?
- Why do you think you’d be a good fit for a team that blends hands-on tech skills with a genuine love for gaming culture?