About the Role: Responsibilities, Skills, and Requirements
Ever wondered what it’s like to be the friendly face that keeps a busy medical center humming? As a Receptionist at our leading facility in Ajman’s Al Rashidya 2, you’ll be the first point of contact for our patients—setting the tone for their entire experience. This is more than just answering phones and booking appointments; it’s about making each visitor feel at ease while juggling the details that keep our center running seamlessly. If you thrive where compassion meets organization, this could be the perfect fit.
About the Company
Our medical center isn’t just known for state-of-the-art care—it’s also a place where teamwork and trust are front and center. We’re a close-knit group, passionate about making a difference in our community’s health. Staff lunches often turn into brainstorming sessions, and you’ll find that everyone (from doctors to support staff) shares a genuine respect for what each person brings to the table. Growth is part of our DNA, and so is a sense of humor—because we know healthcare can be serious business, but we don’t take ourselves too seriously.
What You’ll Be Doing
- Greet patients and visitors with a welcoming, professional attitude—whether in person or over the phone.
- Manage appointment bookings, cancellations, and rescheduling using our electronic health record (EHR) system.
- Maintain and update patient records, ensuring accuracy and confidentiality at all times.
- Process insurance documents, answer related inquiries, and assist patients with understanding their coverage.
- Liaise with doctors, nurses, and administrative colleagues to coordinate smooth patient flow.
- Keep the front desk area organized, stocked, and running efficiently, even during the busiest hours.
- Tackle the unexpected with a calm, can-do approach—no two days are exactly alike here.
What You’ll Bring
Must-Haves:
- Previous experience as a receptionist or administrator, ideally in a medical or healthcare setting.
- Strong communication skills in both English and (preferably) Arabic.
- Confidence with scheduling systems and basic office software (think: MS Office or similar tools).
- Ability to multitask and prioritize in a fast-paced environment.
- A genuine sense of empathy and professionalism in dealing with patients from all walks of life.
Nice-to-Haves:
- Familiarity with insurance processes and medical billing.
- Experience working in a multicultural team.
- A knack for staying cool under pressure.
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Competitive salary range: AED 1,500 – 2,000 per month.
- Supportive, tight-knit team that values your contributions and celebrates wins together.
- Exposure to a wide variety of healthcare operations—excellent for building your career.
- Opportunities for on-the-job learning and professional development.
- Friendly, approachable leadership and a genuinely welcoming atmosphere.
At our medical center, you’re not just another face behind the desk—you’re a vital part of the team making a real impact in people’s lives every single day.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you walk me through your experience using electronic health record (EHR) systems or other scheduling tools in a healthcare setting?
- How do you ensure accuracy and confidentiality when handling sensitive patient information and medical records?
- Tell me about a time you had to manage a particularly busy front desk. What strategies did you use to stay organized and keep things running smoothly?
- In what ways have you assisted patients with insurance documents or billing inquiries? How do you make complex information accessible to them?
- Describe a situation where you had to coordinate with multiple healthcare professionals to resolve a scheduling or patient flow issue. What was the outcome?
- What steps do you take to maintain a professional and welcoming demeanor, even when you’re juggling multiple tasks or dealing with difficult situations?
- How would you handle a patient who is anxious or upset upon arrival at the center?
- Tell us about a time you made a mistake in an administrative task. How did you address it, and what did you learn?
- When priorities shift quickly, how do you decide what to tackle first?
- Our team is multicultural and values open, respectful communication. How have you adapted to working with colleagues or patients from diverse backgrounds?
- How do you keep yourself motivated and positive during repetitive or high-pressure days at work?
- What does being part of a close-knit team mean to you, and how do you contribute to a collaborative workplace?
- Humor and lightheartedness are important to our team culture. Can you share how you bring positivity to your work environment?