About the Role: Responsibilities, Skills, and Requirements
Ever pictured yourself as the friendly face that turns a simple meal into someone’s best memory of the week? We’re searching for a dedicated Waitress to join our bustling restaurant in Ajman, right in the heart of Al Rawda 2 on Sheikh Street. If you love creating a welcoming atmosphere and thrive in hospitality, this could be the next step you’ve been waiting for—especially if you’re seeking a workplace that values professionalism, teamwork, and genuine care for every guest.
About the Company
Our restaurant isn’t just about great food (though, yes, our regulars rave about the chef’s specials). We’re a close-knit team that believes a meal is more than what’s on the plate—it’s about the experience. Here, everyone has a voice, whether it’s suggesting a new dessert or planning our next team outing. We take pride in upholding high standards for customer service and hygiene, and we celebrate every little win together—sometimes with an impromptu staff meal after a busy shift.
What You’ll Be Doing
- Welcoming guests with warmth and professionalism, ensuring their comfort from the moment they arrive.
- Taking food and beverage orders accurately, answering questions with confidence, and making thoughtful recommendations.
- Serving dishes promptly and with care, always mindful of presentation and dietary requests.
- Maintaining a spotless dining area—think gleaming tables, tidy cutlery, and a welcoming ambiance.
- Working closely with the kitchen and fellow staff to ensure smooth service, especially during those lively peak hours.
- Upholding food hygiene and safety standards at every step, from serving to clearing tables.
- Handling guest concerns or feedback with patience and a genuine desire to help.
- Supporting your teammates—sometimes that means lending a hand with setup, sometimes it’s just sharing a laugh during a busy shift.
What You’ll Bring
Must-Haves
- At least 1–2 years of experience in hospitality or restaurant service.
- A polished, professional appearance and a friendly, approachable demeanor.
- High personal morals and a strong sense of responsibility—reliability is key.
- Solid understanding of food hygiene and safe service practices.
- Ability to work well within a team and keep a cool head under pressure.
Nice-to-Haves
- Previous experience in a fast-paced, family-friendly restaurant environment.
- Basic conversational English or Arabic skills to assist a variety of guests.
- Familiarity with POS systems or handheld order devices.
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Competitive, timely salary with tips shared among the team.
- Supportive management who value your input and respect your time.
- Opportunities to learn new skills and grow your career in hospitality.
- Friendly, team-oriented environment—no one’s just a number here.
- Staff meals provided during shifts (and yes, the kitchen does take requests).
- Convenient location in Ajman with easy access to public transport.
If you’re passionate about service, want to be part of a team that feels like family, and take pride in your work, you’ll feel right at home with us.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you walk me through how you would greet and seat a group of guests during a busy dinner rush?
- Tell us about a time you received a complicated dietary request. How did you handle it, and what steps did you take to ensure guest satisfaction?
- How do you prioritize tasks when you have multiple tables needing attention at once?
- What steps do you follow to ensure food hygiene and safety standards while serving and clearing tables?
- Have you used a POS system or handheld order device before? If so, what was your experience, and how quickly did you adapt?
- Imagine a guest is unhappy with their meal. How would you approach the situation to resolve their concerns while maintaining a positive dining experience?
- Can you describe a situation where you supported a teammate during a particularly hectic shift? What did you do, and what was the outcome?
- How do you respond to feedback from guests, whether it’s positive or negative?
- This restaurant values input from all team members. Can you share an example of when you suggested an idea at work and how it was received?
- In your experience, what makes a dining atmosphere truly welcoming for guests?
- Teamwork is essential here, especially during peak hours. How do you keep morale high and communication smooth with your colleagues?
- What motivates you to deliver excellent customer service, even on challenging days?
- How do you maintain a professional appearance and positive attitude during long shifts?
- Our team celebrates wins together, big or small. How do you like to recognize or celebrate success with coworkers?