Job Description

About the Role

Step into a rewarding career as a Customer Care Assistant in the heart of Dubai. This position is designed for individuals who thrive on making meaningful connections with customers and delivering outstanding service every day. As a valued member of our team, you will be working in a supportive and engaging environment, where your contribution directly impacts client satisfaction and our company’s reputation for excellence.

Located conveniently near Al Safa, this role caters to professionals who already hold their own visa and are eager to take their customer service expertise to the next level. With a competitive monthly salary and thoughtful benefits, this is an excellent opportunity for passionate, experienced candidates looking to grow within a dynamic organization.

Responsibilities

As a Customer Care Assistant, your primary responsibility is to foster a positive experience for every customer interaction. Your daily tasks will include:

• Responding promptly to customer inquiries via phone, email, and in-person.
• Listening attentively to client concerns and providing accurate information or solutions.
• Managing and resolving customer complaints with empathy and professionalism.
• Maintaining detailed records of customer communications and transactions.
• Collaborating with team members to ensure efficient and seamless service delivery.
• Upholding company standards by consistently promoting a customer-first attitude.
• Continuously seeking ways to improve the customer experience and streamline processes.
• Following up with customers to ensure their issues have been satisfactorily resolved.

Requirements

We are seeking candidates who are committed to excellence and have a proven track record in customer service. The ideal candidate will possess the following qualifications:

• Minimum of 2 years’ experience in a customer service or client-facing role.
• Valid own visa (this is a mandatory requirement).
• Strong command of English; additional languages are a plus.
• Excellent verbal and written communication skills.
• Demonstrated ability to handle challenging situations with patience and professionalism.
• Strong organizational skills and attention to detail.
• Positive attitude, adaptability, and a proactive approach to problem-solving.
• Willingness to work a flexible schedule, with one day off per week.

Compensation and Benefits

We value our team members and strive to create an environment that supports both personal and professional well-being. This role offers:

• Competitive monthly salary of approximately AED 4,000.
• Live-out position for greater flexibility and work-life balance.
• Pick-up and drop-off transportation services provided for your convenience.
• Opportunity to work in a vibrant, multicultural area near Al Safa, Dubai.
• Supportive management and a collaborative team culture.
• Prospects for career growth within a reputable and expanding organization.

Work Environment

Our team is defined by its commitment to exceptional service, mutual respect, and continuous improvement. As a Customer Care Assistant, you can expect:

• A fast-paced, dynamic working environment where no two days are the same.
• Access to resources and training that will support your ongoing development.
• Regular feedback and recognition of your contributions.
• A diverse and inclusive workplace that values your unique perspective.

Why Join Us?

Choosing to work with us means joining a company that recognizes and rewards dedication, professionalism, and a genuine passion for customer care. You will be part of a forward-thinking team in one of Dubai’s most sought-after locations, benefiting from a strong support system and clear pathways for advancement.

If you have the experience, drive, and customer-focused mindset we are looking for, we invite you to take the next step in your career and contribute to our ongoing success story.

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