About the Role: Responsibilities, Skills, and Requirements
Ever wondered what goes on behind the scenes to make sure your favorite sweet treats arrive just as you ordered them? At Khaleyah wa Cake Time in Al Qusais, we’re searching for a dedicated and detail-loving female Admin Representative who can work magic orchestrating our presence across Dubai’s top delivery platforms—Talabat, Noon Food, Deliveroo, and Keeta. If you find satisfaction in making things run smoothly, love working with digital platforms, and have a soft spot for cupcakes (who doesn’t?), this could be your next great chapter.
About the Company
At Khaleyah wa Cake Time, we turn desserts into moments worth celebrating. Our bakery is fast becoming a go-to spot for everything from classic Arabic pastries to joyfully inventive cake designs. We’re a small, close-knit team that thrives on hustle, humor, and a shared love for decadence (and yes, staff tastings are considered serious business here). Despite the rush of online orders, we never lose sight of what matters: quality, creativity, and a warm, genuine customer experience.
What You’ll Be Doing
- Overseeing daily operations of all our listings on Talabat, Noon Food, Deliveroo, and Keeta—each platform with its quirks and pace.
- Ensuring that menu items, prices, descriptions, and images are always current and crave-worthy.
- Quickly responding to incoming orders: monitoring statuses, following up with kitchen staff, and tracking each order right up to delivery.
- Managing real-time updates like product availability and sold-out items to avoid disappointing customers.
- Liaising with customer service support from each platform to resolve issues or clarify order details.
- Spotting trends in customer feedback, order issues, or popular products, then proposing adjustments to the team.
- Taking initiative to streamline processes—if there’s a faster, smarter way to do something, we want to hear it.
- Preparing simple reports on sales, peak times, and platform performance for the management team.
What You’ll Bring
Must-Haves
- Previous hands-on experience managing restaurant or bakery operations on delivery apps (Talabat, Deliveroo, Noon Food, Keeta, or similar).
- Strong communication skills in English (spoken and written)—bonus if you know Arabic.
- High attention to detail: you spot missing commas, mismatched menu photos, and changes in customer patterns.
- Comfortable managing multiple platforms, juggling notifications, and staying calm in a rush.
- Basic tech-savviness: you’re not afraid of dashboards or Excel.
- Friendly, cooperative spirit—teamwork really matters here.
Nice-to-Haves
- Experience in a F&B, bakery, or confectionery environment.
- Social media savvy: can help with a quick post or reply as needed.
- Positive attitude toward learning new systems.
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- A real sense of ownership—your input shapes how we work and delight our customers.
- Friendly, supportive team with lots of laughter (and, honestly, a lot of cake).
- Flexible shifts—some remote work possible for menu management and reporting.
- Staff discounts on cakes and pastries (your sweet tooth will thank you).
- Opportunities to grow your role as our company expands both in-store and online.
- A culture that values initiative, kindness, and everyone rolling up their sleeves.
Here, you’re not just pushing buttons on apps—you’re making someone’s day with every flawless order. Let’s make dessert history together!
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you walk us through your experience managing restaurant or bakery listings on delivery apps like Talabat, Noon Food, Deliveroo, or Keeta?
- How do you stay on top of real-time order management when handling multiple platforms and a high volume of orders?
- What steps do you take to make sure menu items, prices, and images are always accurate and up to date on delivery platforms?
- Tell us about a time when you noticed a trend in customer feedback or order issues. What actions did you take, and what was the result?
- If a customer’s order was delayed due to a kitchen issue, how would you communicate with both the delivery platform and the customer to resolve it?
- How would you approach preparing a simple report on sales, peak order times, and platform performance for management?
- Describe a situation when you found a more efficient way to handle a routine task. How did you implement your idea, and what impact did it have?
- How do you handle stressful moments when several urgent notifications or troubleshooting needs come in at once?
- Can you give an example of how you collaborated with a team to ensure smooth operations, especially during busy periods?
- What interests you most about working in a bakery environment, and how does that passion reflect in your work?
- Our team values humor and kindness. Can you share how you help foster a positive work atmosphere, even on hectic days?
- How comfortable are you with basic tech tools—especially Excel and online dashboards—and how do you ensure you keep learning new systems?
- Have you ever had to liaise between kitchen staff and external partners (like customer support from a delivery platform)? How did you make sure everyone was aligned?
- Why do you think attention to detail is so important in this role, and what’s your approach to catching mistakes before they reach the customer?