About the Role: Responsibilities, Skills, and Requirements
Ever wondered what it’s like to be the friendly voice behind a successful Dubai company? As a Customer Service Agent with us, you’ll get to do more than just answer calls — you’ll help shape our customers’ experience and be a key part of our welcoming team in Business Bay. Whether you’re starting your first job or looking for a fresh opportunity in the heart of Dubai, this could be your next step. We welcome applicants with a can-do attitude, even if you’ve never worked in customer service before.
About Us
Nestled right in the vibrant Business Bay, our company thrives on teamwork and a genuine commitment to excellent service. We’re a close-knit group where new faces are greeted warmly, and quick check-ins over coffee are part of the daily rhythm. Growth isn’t just a buzzword here — it’s a reality, with many of our team members building their careers from the ground up. We care about where you want to go next, not just where you’ve been.
What You’ll Be Doing
- Answering customer questions by phone, email, or chat — always with patience and a smile
- Listening to feedback and sharing ideas that could make our service even better
- Resolving basic issues and escalating concerns when needed (don’t worry, we’ll train you)
- Maintaining accurate records of interactions and following up with customers as needed
- Teaming up with colleagues to make sure every customer leaves happy
- Learning new skills and coming up to speed on our products and services
What You’ll Bring
- A friendly, positive attitude and willingness to help others
- Basic English communication skills (Arabic is a plus, but not required)
- Ability to work in the UAE (you should already be inside the country)
- Eagerness to learn and pick up new things quickly
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Two-year residency visa fully sponsored by the company
- Comfortable company-provided accommodation
- Daily transportation to and from work
- Starting salary from AED 4000 to AED 5000 monthly
- 8-hour shifts with one day off every week
- Supportive team environment where questions are always welcome
- On-the-job training — bring your curiosity, we’ll teach you the rest
You’ll join a team that truly looks out for each other and celebrates every small win. If you want your workdays to feel purposeful and your coworkers to feel like friends, you might just fit right in.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Tell me about a time when you had to solve a problem for someone over the phone or through chat—how did you approach it, and what did you learn?
- How would you handle a situation where a customer is upset or frustrated and you're not sure of the answer right away?
- Describe your process for making sure you accurately record and follow up on customer interactions.
- What strategies would you use to ensure every customer feels heard and valued, even during busy periods?
- How comfortable are you learning new tools or systems on the job? Can you share an example when you picked up a new skill quickly?
- If you received feedback from a customer that could improve our service, how would you bring it to the team's attention?
- Imagine a teammate is struggling to keep up during a busy shift. How would you help them while still managing your own workload?
- Sometimes customers contact us through multiple channels (phone, email, chat). How would you keep track of conversations and make sure nothing falls through the cracks?
- Can you share a time you contributed to a positive working environment, even if it was outside of your previous roles?
- What motivates you to provide excellent service, especially on days when you may feel tired or challenged?
- How do you build quick rapport with people you’ve just met, whether customers or colleagues?
- In this role, we encourage trainees to ask questions—how do you typically seek feedback or clarify things when you’re learning something new?
- Why do you think you’ll thrive in a team where growth and learning are valued as much as past experience?