About the Role: Responsibilities, Skills, and Requirements
Ever wondered what it feels like to be the very first smile a guest encounters in one of Dubai’s most prestigious addresses? We’re looking for warm, attentive Customer Service and Reception staff to join our luxury hotel team in Jumeira. If you thrive on delivering top-tier hospitality and want to be part of a place where guest experience truly matters, this role could be a perfect fit — especially for those who love the vibrant energy of Dubai’s high-end hospitality scene.
About the Company
Nestled among Jumeira’s glittering shoreline, our hotel isn't just a place to stay — it's an experience. Our team is as diverse as our guests, bringing together a tapestry of cultures and backgrounds under one roof. What unites us? An unwavering commitment to surpassing expectations, whether it’s through the personal touches left in every room or the laughter heard at our Friday evening team mixers. Leadership here is approachable, and growth is celebrated — we’re big on mentoring and collaboration, so no one’s ever left to fly solo.
What You’ll Be Doing
- Greet guests with a genuine welcome and a keen eye for detail, making everyone feel right at home
- Handle check-in and check-out seamlessly, ensuring all processes run smoothly and efficiently
- Respond promptly to guest requests, whether it’s a dinner reservation, special room setup, or a travel tip for exploring Dubai
- Handle calls, emails, and WhatsApp queries with warmth and professionalism — you’ll often be the “voice” of our hotel
- Collaborate with housekeeping and concierge teams to make sure each guest’s stay is both memorable and flawless
- Keep records organized and confidential, respecting both guest privacy and hotel protocols
- Jump in wherever needed — from handling a last-minute VIP arrival to assisting with a special event at the lobby
What You’ll Bring
Must-Haves
- A friendly, poised manner and a passion for genuine hospitality
- Good spoken and written English (other languages are a plus, given our international clientele)
- Previous customer service or front desk experience, ideally in a hospitality or luxury environment
- Comfort with basic hotel management systems or willingness to learn quickly
- Flexibility with shifts and a can-do approach, even during busy periods
Nice-to-Haves
- Experience in Dubai’s hotel industry, or knowledge of local attractions
- Fluency in a second (or third!) language
- Familiarity with WhatsApp and digital guest contact tools
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Competitive salary based on your experience and skills (AED 3,000–4,500)
- Accommodation provided for those needing it — staff quarters are comfortable and close to the hotel
- Residence visa support for both residents and visitors, making relocation simple
- Truly international team environment — everyone belongs, wherever you’re from
- Room to grow with ongoing training and the chance to cross-train in different departments
- Fun team culture — staff meals, special events, milestone celebrations, and those unforgettable Friday mixers
- Prime location in Jumeira, right in the heart of Dubai’s luxury hospitality scene
Working with us means joining a passionate family, where your dedication is noticed and your career can blossom. Here, every day brings something new — and every guest leaves with a story to share.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you walk me through your approach to welcoming a guest arriving at a luxury hotel, especially when things get busy at the front desk?
- Tell us about a time you had to handle a guest’s special request or last-minute change—how did you ensure a smooth and memorable experience for them?
- How comfortable are you with using hotel management software, and what have you used in previous roles? If you haven’t, how do you learn new digital tools quickly?
- Describe how you would handle simultaneous requests from multiple guests (in person and via WhatsApp) while ensuring everyone feels attended to.
- What steps do you take to maintain confidentiality and security of guest information, both at the front desk and when communicating digitally?
- Dubai attracts travelers from diverse backgrounds. How do you adapt your communication style to meet the needs of international guests, especially if there’s a language barrier?
- Can you share an example of collaborating with other departments (like housekeeping or concierge) to resolve a guest issue or create a seamless experience?
- Imagine a VIP guest arrives unexpectedly while you’re helping a new team member check in a large group. How would you prioritize and delegate to ensure top service for everyone?
- What inspires you to work in the luxury hospitality industry, and how would you contribute to the vibrant, welcoming atmosphere our team is known for?
- Working shifts, including evenings and weekends, is a reality in hospitality. How do you stay motivated and maintain your best service during busy or long periods?
- Our team values diversity and mentorship. Can you tell us about a time you learned something valuable from a colleague from a different background or trained someone new?
- How do you see yourself growing within our team, and what would you like to learn or experience in the next year?
- Have you ever had to deal with an upset guest or an unexpected challenge at the front desk? How did you handle it and what was the outcome?