About the Role: Responsibilities, Skills, and Requirements
Introduction
Looking for a chance to put your people skills to work in the heart of Dubai’s bustling business district? Our team in Business Bay is growing, and we’re on the hunt for passionate communicators to join us in full-time Customer Service roles. Whether you’re an experienced Customer Service Representative, a proactive Executive, an Arabic-speaking Support Specialist, or a dedicated Customer Relations Officer, there’s a spot here that could be a perfect fit for you. If you’re the kind of person who thrives on solving problems and connecting with others, this could be the opportunity you’ve been waiting for.
About the Company
We’re a fast-paced recruitment agency that believes every client interaction is a chance to make a real difference. Our team is as diverse as Dubai itself — a mix of energetic go-getters, language wizards, and people who genuinely care about making customers feel heard. We know that excellence in customer support is what sets businesses apart, so we work closely together (and sometimes over coffee breaks with a view of the canal) to set new standards for service. Here, your ideas aren’t just welcomed — they’re expected.
What You’ll Be Doing
- Engaging directly with customers — by phone, email, or in person — to answer questions, resolve issues, and create positive experiences
- Handling inquiries with patience and professionalism, even on the busiest days
- Maintaining accurate records of customer interactions and feedback using our CRM system
- Collaborating with your teammates to find creative solutions and improve our processes
- Supporting Arabic-speaking customers (for certain roles), acting as a bridge between cultures and ensuring nothing gets lost in translation
- Following up with clients to ensure their concerns are resolved and their expectations are exceeded
- Sharing insights from customer interactions to help us continuously improve our service
What You’ll Bring
Must-Haves:
- Strong communication skills, both spoken and written
- Relevant customer service experience (retail, hospitality, call centers, etc.)
- A positive, solution-oriented attitude
- Ability to multitask and stay organized in a fast-moving environment
- Arabic language proficiency (especially for Support Specialist roles)
Nice-to-Haves:
- Prior experience working in Dubai or the UAE
- Familiarity with CRM software
- Additional languages (always a plus in our multicultural city)
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Competitive salaries (AED 4,000–7,000, depending on experience and role)
- Visa sponsorship to help you settle in Dubai with ease
- Dynamic, supportive team that celebrates wins big and small
- Opportunity to work in Business Bay — right at the center of Dubai’s business world
- Exposure to a wide range of industries and clients
- Growth potential for those who show initiative and drive
- Regular team get-togethers and a friendly, approachable leadership style
We know moving to a new role (or even a new city!) can feel daunting, but we’re here every step of the way. If you’re ready to make your mark in Dubai’s vibrant customer service scene, we can’t wait to connect.
Please note: This recruitment company applies a job application fee as part of the process.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you describe a time when you handled a challenging customer inquiry and how you ensured a positive outcome?
- What strategies do you use to stay organized and multitask effectively during high-volume periods?
- How have you used CRM systems in previous roles to track customer interactions or feedback? Which tools are you most comfortable with?
- For our Support Specialist roles, how confident are you in your Arabic language abilities, and can you share an example of helping bridge communication between different language speakers?
- When you receive feedback from customers, how do you determine which insights should be shared with the wider team or management?
- In our multicultural environment, how do you adapt your communication style when engaging with clients from diverse backgrounds?
- Tell us about a situation where teamwork helped resolve a customer issue faster or better than you could have alone.
- How do you approach following up with clients to ensure their concerns have been fully addressed?
- What motivates you to deliver exceptional customer service even on days when things get hectic?
- Describe a time you suggested a process improvement based on your customer interactions. What was the result?
- If a customer was upset about a misunderstanding, how would you approach resolving their frustration?
- How do you keep a positive, solution-oriented attitude when dealing with repetitive or difficult inquiries?
- What attracted you to this opportunity in Dubai’s Business Bay, and how do you see yourself contributing to our team culture?
- Our team values creativity in problem-solving—can you share an example of thinking outside the box to help a client?