About the Role: Responsibilities, Skills, and Requirements
Ever wondered what happens behind the scenes when a hotel, airline, or government office delivers an exceptional experience? That’s where you come in. We’re on the lookout for driven Emirati women to step into roles that truly shape client satisfaction and operational excellence: Customer Service Quality, Corporate Sales (HORECA — that’s Hotels, Restaurants, and Caterers), and Human Resources & Admin. If you’re eager to make an impact and grow your career in a professional yet friendly environment, you might find your next great step with us at Dubai Investment Park 2.
About the Company
Our story is one of steady growth and a deep commitment to excellence in the fast-paced world of corporate services. We’re a tight-knit team that believes achievement feels even better with a little bit of fun — from our infamous Friday laughs to spontaneous team breakfasts. We work with some of the region’s top names in hospitality and government, but we’ve never lost the personal spirit that makes every day here a little different. Growth is on the menu, and so are real opportunities to learn, lead, and leave your mark.
What You’ll Be Doing
Depending on your role, you might:
- Deliver consistent, top-notch customer service—whether you’re supporting clients, guests, or partners, you’ll be the warm voice and proactive problem-solver making someone’s day run smoother.
- Monitor and evaluate service quality metrics, then collaborate across teams to make improvements that really stick.
- Build relationships with key contacts across government entities, airlines, hotels, and caterers — understanding their needs, proposing smart solutions, and helping them achieve their business goals.
- Drive corporate sales growth by identifying new opportunities, preparing tailored proposals, and ensuring our clients know exactly how we can help them shine.
- Manage employee lifecycle processes if you’re on the HR/Admin team: recruiting, onboarding, supporting, and celebrating new colleagues.
- Coordinate admin support (think: streamlining paperwork, organizing records, and keeping operations running with reliable efficiency).
- Contribute ideas and energy to a team that values continuous improvement, whether that means suggesting a new workflow or helping plan the next group outing.
What You’ll Bring
Must-Haves
- Emirati Nationality (Female applicants only)
- A friendly, professional attitude and outstanding communication skills (you’ll be the face and voice of our brand)
- Willingness to learn, collaborate, and adapt in a busy, growth-focused business
- Strong organizational skills with a knack for tackling challenges head-on
- English proficiency (Arabic is a big plus!)
- Prior experience in customer service, corporate sales, or HR/admin (even an internship counts!)
Nice-to-Haves
- Familiarity with the HORECA sector, especially if you know how the industry ticks
- Confident with common digital tools or CRM systems
- A hunger for responsibility and a track record of stepping up when it matters
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Competitive salary, reviewed annually so your progress is rewarded
- Annual bonus for hitting those stretch goals
- Supportive team environment where mentorship and growth happen side by side
- Opportunities to work with industry leaders — and learn from the best
- Flexible working hours and a clear respect for work-life balance
- Regular team gatherings (yes, there’s cake)
- Easily accessible office in Dubai Investment Park 2, with amenities close by
- Ongoing training to keep your skills fresh and your career moving forward
We believe that happy, engaged people build the best businesses. If you’re looking for a team where your effort actually matters and every day offers a chance to make an impact, you’ll feel right at home here.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you share an example of a time when you went above and beyond to resolve a client or guest issue in a customer service setting?
- How would you approach monitoring and improving service quality metrics in a busy environment?
- If you’re assigned to the corporate sales team, how would you identify new business opportunities within the HORECA sector?
- Describe your experience preparing tailored proposals or presentations for clients—what’s your process for making them relevant and compelling?
- For those interested in HR/Admin: walk me through the steps you would take to ensure a smooth onboarding experience for a new team member.
- What strategies have you used in the past to keep administrative operations running efficiently and error-free?
- Tell us about a time you had to build a relationship with an external partner (such as a hotel, airline, or government entity). What worked, and what challenges did you face?
- How would you handle a situation where a client or colleague was unhappy with the level of service provided? What steps would you take to turn things around?
- Imagine we’re rolling out a new CRM system for tracking client interactions. How would you contribute to a seamless transition for the team?
- Describe a moment where you stepped up to take extra responsibility or lead a project without being asked. What motivated you?
- Working here means collaborating across roles and adapting quickly—can you describe a time you had to adapt in a fast-paced or changing environment?
- Our team believes in balancing professionalism with a sense of fun. What kind of team culture helps you do your best work?
- How do you keep yourself organized and manage competing priorities, especially when things get hectic?
- What are you hoping to learn or achieve by joining a team with a strong focus on mentorship and ongoing growth?