About the Role: Responsibilities, Skills, and Requirements
Ever kept an entire operation humming just by making sure every detail falls into place? As an Order Clerk in our Al Muwaiji, Al Ain CITY shop, you’ll be the unseen engine behind smooth, accurate order processing—from entering those all-important tafseel orders, to liaising with our talented tailors, and right through to solving customers’ day-to-day hiccups. If you thrive on precision, enjoy keeping things running seamlessly, and secretly love the satisfaction of a perfectly organized spreadsheet, this might be your next great fit.
About Us
We’re a local shop with a loyal following, dedicated to the craft of bespoke tailoring and personalized service. Our team is a tight-knit group—everyone pitches in when it gets busy, and yes, we genuinely celebrate small wins together (lunch runs, anyone?). While the tailors work their magic in the back, the front-of-house thrives on clear communication, trust, and shared pride in getting the details right every single day. That’s our signature.
What You’ll Be Doing
- Accurately encode all tafseel (tailoring) orders from the shop into our system—getting every detail right counts
- Receive new orders, confirm requirements, and track each one’s progress with our tailoring team
- Follow up regularly with tailors to ensure deadlines are met and clarify any order specs
- Serve as the first line of support for customer inquiries and proactively resolve issues as they come up
- Keep an eagle eye on our records in Excel and Word—updating, double-checking, and correcting when needed
- Coordinate with other team members to keep communication flowing and the shop running smoothly
- Pitch in with general team support—sometimes it’s all hands on deck to make a busy day feel effortless
What You’ll Bring
Must-Haves:
- Proficient knowledge of MS Office, especially Excel and Word
- Exceptional attention to detail and organizational skills
- Strong communication—whether you’re clarifying with the tailors or updating a customer on their order
- Ability to work well independently, but also thrive as part of a friendly, energetic team
- Your own laptop and a valid UAE driving license (so you’re set to move around if needed)
Nice-to-Haves:
- Previous experience in order processing, retail, or a tailoring environment
- Familiarity with unique order management systems or POS software
- Arabic language skills—a bonus, not a requirement
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Supportive, down-to-earth team—everyone’s voice matters
- Flexible breaks and an understanding approach (we know sometimes life happens)
- Opportunities to learn on the job and grow alongside our shop
- Stable hours and a comfortable workplace in central Al Ain
- Casual team camaraderie, plus the occasional sweet treat shared out back
Here, you’re not just another cog in the machine—you’re a valued part of how we build trusted customer relationships and keep things running with care. If you like seeing your work make a visible difference every day, you’ll fit right in.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you walk us through your process for accurately entering detailed order information into Excel or order management software?
- How do you handle situations where a tailor’s update or customer’s request conflicts with the original order details?
- Have you ever had to follow up on multiple orders with varying timelines? How did you prioritize and track their progress?
- Describe a time when you had to double-check or correct records that impacted the flow of a busy shop or team.
- What strategies do you use to ensure nothing slips through the cracks while juggling data entry, customer communication, and coordinating with colleagues?
- If a customer calls about an urgent issue with their tailoring order, how would you handle their concern while keeping the team informed?
- Tell us about a time when you proactively resolved a small problem before it became a bigger issue for your team or customers.
- The role sometimes requires you to pitch in on unexpected tasks or cover for teammates. How do you adapt during particularly busy or unpredictable periods?
- Can you share an example of how you contributed to a positive, supportive workplace atmosphere in a previous role?
- Our team values clear, open communication. What approaches have you found effective to keep everyone in the loop, especially when things get hectic?
- How do you maintain enthusiasm and attention to detail when performing repetitive or routine administrative tasks?
- Can you describe how you balance working independently with knowing when to ask for support or input from others?
- If you joined our team, what would make you feel genuinely appreciated or motivated to deliver your best work every day?