About the Role: Responsibilities, Skills, and Requirements
Introduction
Looking to bring your paint industry know-how to a role where every day is a little different? As our new Office Manager at Jotun Paints in Sharjah, you’ll be at the heart of a fast-moving business that colors the UAE’s skyline—quite literally. If you thrive on juggling customer relationships, streamlining processes, and seeing real results from your efforts, this could be the next step you’ve been waiting for.
About the Company
At Jotun Paints, we’re more than just a leading name in protective coatings and decorative paints—we’re a close-knit team that believes work should be both purposeful and rewarding. Our branch in Al Yarmouk, Sharjah, is known for its can-do spirit, strong camaraderie, and genuine pride in helping clients transform spaces. You’ll find us chatting over strong Arabic coffee, celebrating wins (big and small), and always supporting one another when things get busy. We’re steadily growing, and there’s real energy in the air—now’s a great time to come aboard.
What You’ll Be Doing
- Build and nurture a loyal customer base by connecting with painters, contractors, and company representatives across Sharjah and beyond.
- Visit project sites to develop new leads, understand client needs firsthand, and strengthen our local presence.
- Foster relationships through proactive communication—whether that’s a face-to-face check-in or a quick, helpful WhatsApp message.
- Handle internal orders efficiently, ensuring smooth coordination between customers and our team.
- Maintain up-to-date records of sales, expenses, and inventory so nothing falls through the cracks.
- Act as the go-to point for customer queries and support, making sure every interaction leaves a positive impression.
What You’ll Bring
Must-Haves:
- Prior experience in the paint industry (you know your way around products, brands, and customer needs)
- Confidence in dealing with companies, contractors, and various industry professionals
- Solid organizational skills—keeping records accurate and up-to-date is second nature to you
- Friendly, approachable communication style, both in person and via WhatsApp
- Valid UAE driving license and willingness to travel around Sharjah for site visits
Nice-to-Haves:
- Familiarity with Jotun Paints products and local market trends
- Experience managing internal orders or logistics in a similar setting
- Arabic language skills
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Competitive salary package tailored to your experience
- Supportive, team-oriented environment where your input genuinely matters
- Regular opportunities for professional growth and training with a global leader in paints
- Flexible approach to work—site visits, office time, and autonomy in managing your day
- Enjoyable workplace culture (think team lunches, milestone celebrations, and plenty of laughter)
- Convenient location in Al Yarmouk, with easy access for local residents
There’s real pride in helping clients bring color and protection to their projects. If you value a role where you can build lasting relationships and make a visible impact, you’ll feel right at home with us.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you walk us through your previous experience in the paint industry and how it has prepared you for managing both office operations and customer relationships?
- Describe a time when you handled a challenging customer query or complaint—how did you resolve it, and what was the outcome?
- How do you prioritize your day when balancing site visits, internal order processing, and record-keeping responsibilities?
- What tools or methods have you used to maintain accurate sales, inventory, and expense records in your previous roles?
- Tell us about a situation where you successfully built a new client relationship—what steps did you take from first contact to ongoing engagement?
- If you were asked to visit a project site to understand a client’s needs, what information would you focus on gathering, and how would you communicate your findings back to the team?
- Have you ever had to coordinate logistics or internal orders between multiple teams? What approach did you use to ensure everything ran smoothly?
- Our team values proactive, friendly communication, especially over WhatsApp and in person. Can you share an example of how you’ve used these channels to create a positive customer experience?
- How do you stay updated on market trends or new products in the paint industry, and how would you apply this knowledge in your role here?
- At Jotun Paints, we pride ourselves on a supportive, collaborative culture. How do you contribute to a positive team environment, especially during busy periods?
- The role involves autonomy and flexibility in managing your daily schedule. Can you describe how you stay organized and self-motivated when working independently?
- Why does a team-oriented, close-knit workplace appeal to you, and how do you see yourself fitting into our culture?
- What motivates you to go the extra mile for clients or colleagues, particularly when things get hectic?