About the Role: Responsibilities, Skills, and Requirements
Ever found yourself in the heart of a bustling Dubai café, imagining what you’d change if you ran the place? If you’re a restaurant or café pro who thrives on action—rolling up your sleeves to boost sales, streamline operations, and elevate team spirit—this Sales & Operations Supervisor role might just be your next adventure. We’re looking for someone ready to make a real impact on our fast-growing concept, not just keep things ticking over. In the ever-competitive Dubai F&B scene, your leadership could be the game-changer that takes us to the next level.
About Us
We’re more than just a busy destination for great food and coffee—we’re a tight-knit team of hospitality enthusiasts who genuinely care about each guest’s experience. Our leadership style is approachable and growth-minded (think open-door policy, idea-sharing, honest feedback, and more than a few team lunches). While our guests enjoy warm smiles and memorable meals, the behind-the-scenes culture is just as important: we invest in personal development, celebrate small wins, and, yes, Friday staff gatherings are non-negotiable. We love to collaborate, move quickly, and tackle the unique challenges (and opportunities) of Dubai’s ever-evolving food scene.
What You’ll Be Doing
- Personally drive sales growth—on the floor and behind the scenes—by spotting opportunities, motivating your team, and exceeding monthly targets
- Oversee daily operations for both FOH and BOH, ensuring everything runs smoothly and efficiently
- Lead, mentor, and inspire a diverse staff—coaching on best practices, customer care, and teamwork
- Empower staff with clear SOPs, ongoing training, and regular performance feedback
- Deliver standout customer service, stepping in to handle VIP guests or resolve any hiccups quickly
- Monitor inventory closely, prevent losses, and keep suppliers and orders running like clockwork
- Audit compliance with health, safety, and quality standards—never leaving it up to chance
- Identify and act on new ways to enhance the guest experience, increase repeat business, and set us apart in the Dubai market
What You’ll Bring
Must-Haves:
- Solid experience in restaurant, café, or hospitality operations within Dubai—ideally as a shift leader, supervisor, or assistant manager
- A hands-on leadership style; you’re calm in a rush and everyone knows they can count on you
- Proven ability to drive and hit sales targets, with creative ideas for boosting revenue
- Excellent communication in English (bonus points for other languages)
- Up-to-date knowledge of Dubai’s F&B market, trends, and customer expectations
- Strong organizational skills—you love a well-run shift as much as a satisfied guest
Nice-to-Haves:
- Familiarity with inventory systems or POS software
- Experience training junior staff or rolling out new operational procedures
- Basic HR, scheduling, or budgeting know-how
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Competitive salary plus attractive incentives—your results are rewarded
- Growth potential with real opportunities for development and promotion
- A say in shaping our menus, systems, and guest experience
- Supportive, close-knit team—no rigid hierarchy, just shared goals
- Staff meals, flexible shift patterns, and work-life balance that’s actually respected
- A welcoming space where great coffee, food, and camaraderie fuel every day
We’re not the kind of place where you’re expected to be a robot. If you’re passionate, practical, and ready to build something memorable with us, you’ll feel right at home here.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you walk us through a time you successfully increased sales in a restaurant or café setting? What specific strategies did you use, and how did you measure their impact?
- How do you maintain high standards of service and operations during especially busy periods, like peak hours or weekends?
- What methods have you used to train and motivate team members who come from diverse backgrounds or have varying levels of experience?
- Describe your process for monitoring inventory and minimizing waste or loss in a high-paced F&B environment. What tools or systems have helped you most?
- Tell us how you handle situations where health and safety standards are being overlooked or not fully adhered to on shift. What steps do you take?
- What trends or guest preferences in Dubai’s café/restaurant market do you think operators should be paying close attention to right now?
- Share an example of a challenging customer situation—perhaps a complaint from a VIP guest or a major service hiccup. How did you resolve it, and what did you learn?
- Have you ever introduced a new operating procedure or SOP in your previous role? How did you ensure the team embraced it?
- We believe great ideas can come from anywhere. Can you describe an instance where your suggestion helped improve the guest experience or team workflow?
- How do you keep your team motivated during long shifts or when targets seem tough to reach?
- Our leadership values open feedback and regular team check-ins. How do you approach giving and receiving feedback, especially if you have tough news to share?
- Collaboration and teamwork are central to our culture. Can you recall a time when working closely with colleagues helped you overcome an operational challenge?
- What do you enjoy most about working in a fast-paced hospitality environment, and how do you keep yourself energized?
- Why does our café concept appeal to you, and how would you help us stand out in Dubai’s F&B scene?