About the Role: Responsibilities, Skills, and Requirements
Curious what it’s like to be at the heart of Dubai’s buzzing dining scene? We’re searching for a dedicated Waiter/Waitress to join our team in Business Bay — someone who thrives when the restaurant floor is alive and every guest leaves delighted. If you love turning everyday meals into memorable experiences and take pride in your service, you may have just found your next role. This is a full-time position that asks for both creativity and consistency, especially when the dining room is at its busiest.
About Us
Nestled in the vibrant heart of Business Bay, our restaurant welcomes guests from all walks of life — and our team is a lively mix to match. We believe every plate tells a story and every interaction can make someone’s day. You’ll find us sharing playlists on long shifts, trading stories from home countries (we’re a truly multicultural crew), and occasionally debating the perfect cup of coffee. Growth here isn’t just a buzzword; we encourage trying new things and learning on the go. The pace can be fast, but so is the laughter in our back-of-house.
What You’ll Be Doing
- Greeting guests with genuine warmth and guiding them through our menu options.
- Taking and delivering orders with accuracy (even during the lunchtime rush!).
- Creating a friendly, memorable atmosphere at each table — you’re the reason people come back.
- Communicating seamlessly with the kitchen, bar, and fellow floor staff to keep service smooth.
- Handling customer feedback gracefully, always turning challenges into wins.
- Setting, clearing, and resetting tables so every guest feels welcome from the first glance.
- Maintaining high standards of cleanliness and safety, even on those extra-busy shifts.
- Getting creative: suggest daily specials or upsell favorite dishes when it feels right.
What You’ll Bring
Must-Haves:
- Previous experience in a restaurant, café, or hospitality setting.
- Strong communication skills in English (bonus points for any additional languages).
- Ability to stay composed and efficient under pressure — your calm sets the tone.
- A natural sense of hospitality and genuine willingness to help others.
- Current residency in the UAE.
Nice-to-Haves:
- Experience working in a multicultural team.
- Familiarity with POS systems or order management apps.
- Knowledge of food safety or customer service certifications.
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Competitive salary: AED 4000–4500 monthly based on your experience and skills.
- Two-year work visa and signed employment contract for peace of mind.
- Comprehensive health insurance — we’ve got you covered.
- Opportunities to learn, advance, and grow a real career, not just a job.
- Daily staff meals, upbeat team energy, and regular recognition for great work.
- All nationalities welcome; bring your story and your smile.
- A central Business Bay location, surrounded by Dubai’s best restaurants, shops, and sights.
We believe in looking out for one another and making even the busiest shifts enjoyable. If you’re ready for a rewarding challenge — and some truly fun colleagues — we can’t wait to meet you.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you walk me through a time when you handled a particularly busy service period and managed to keep your section running smoothly?
- How do you ensure that every guest feels genuinely welcomed and well taken care of from the moment they arrive?
- When a guest is undecided, how do you guide them through the menu to help them make a choice or upsell a daily special?
- Describe a situation where a customer gave you critical feedback. What steps did you take to resolve the issue and turn their experience around?
- What’s your approach to communicating with both the kitchen staff and your fellow servers during a hectic shift?
- Are you familiar with any POS systems or order management apps? If so, which ones have you used, and how comfortable are you with adapting to new technology at work?
- How do you maintain high standards of cleanliness and safety during your shifts, especially when things get extra busy?
- Tell us about a time you worked in a multicultural team. How did you contribute to positive team dynamics or resolve any misunderstandings?
- Why do you think a sense of hospitality is important in a restaurant like ours, and how do you personally embody it on the job?
- This role values both creativity and consistency. Can you share an example where you brought a creative idea to a standard task or went beyond expectations?
- How do you handle the pressure during peak hours while still keeping a friendly and upbeat attitude with guests and teammates?
- What motivates you during long shifts, and how do you keep yourself energized and positive?
- Our team loves sharing stories and learning from each other. What would you contribute to our team culture, and what do you hope to gain from working with colleagues from different backgrounds?