About the Role: Responsibilities, Skills, and Requirements
Ever found yourself fascinated by the logistics behind your favorite food apps, wondering who keeps everything seamless and timely behind the scenes? At Khaleyah wa cake time, we're on the lookout for an experienced and specialized female Admin Representative to run our delivery platform operations. Based in the lively Al Qusais 4 Area of Dubai, this is more than just a desk job — it’s a chance to be the maestro orchestrating our orders on Talabat, Noon Food, Deliveroo, and Keeta. If you thrive juggling details and delight in well-run processes, this role might just have your name on it.
About Khaleyah wa cake time
Here, we bake more than just cakes — we’re all about brightening up Dubai’s days, one delivery at a time. Our cozy but ambitious team believes in precision, passion, and a good sense of humor. You’ll often catch us exchanging new menu ideas or solving order puzzles over coffee. Fridays? Those are for laughter and occasional taste tests (trust us, it’s a sweet perk). We’re growing fast, and every team member’s unique touch really does make a difference.
What You’ll Be Doing
- Managing daily operations for all delivery platforms (Talabat, Noon Food, Deliveroo, Keeta) — from order flow to customer feedback.
- Ensuring timely updates to menus, pricing, item availability, and promotions across each platform.
- Liaising directly with platform support teams to clear up any technical glitches or hiccups.
- Monitoring active orders, following up proactively on delays, and solving issues before they impact our customers.
- Coordinating with kitchen staff and drivers so every promise to our customers is kept.
- Running weekly reports on order performance and platform trends, sharing insights with management.
- Spotting operational gaps and suggesting fresh ideas for smoother workflow.
What You’ll Bring
Must-Haves:
- Proven experience managing food delivery apps (at least one of Talabat, Noon Food, Deliveroo, Keeta — more is even better!).
- Strong attention to detail — nothing escapes your notice, from missed modifiers to incorrect menu items.
- Tech-savvy with a knack for navigating web portals and troubleshooting basic issues.
- Proactive communication skills and a positive, resilient attitude.
- Ability to organize, set priorities, and crush tight deadlines.
Nice-to-Haves:
- Previous experience in a bakery or F&B business.
- Fluency in Arabic and English.
- Familiarity with Dubai’s local delivery scene.
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Competitive salary (with timely reviews based on performance, not just time served).
- Friendly, tight-knit team that actually celebrates birthdays — and always has cake on hand.
- Flexible hours with supportive management: we know life isn’t always 9 to 5.
- Exposure to a fast-growing business and plenty of opportunities to take on new responsibilities.
- Staff discounts on all our delicious creations (your friends will envy you).
- A lighthearted work culture that values your opinion — and your taste buds!
We believe great admin support is the secret ingredient to our success. If you’re ready to make your mark where it’s truly noticed, come join the Khaleyah wa cake time family.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you describe your previous experience managing orders and inventory on platforms like Talabat, Noon Food, Deliveroo, or Keeta?
- How do you ensure that menu updates, price changes, or temporary item removals are consistently reflected across multiple food delivery platforms?
- Tell us about a time you identified an operational gap or recurring issue in a delivery workflow. How did you approach fixing it?
- What steps would you take if a customer reports a delay or problem with their order on one of our partnered platforms?
- How comfortable are you with using web portals and back-end dashboards for troubleshooting or resolving technical issues? Can you give an example of a specific platform-related challenge you solved?
- When priorities shift rapidly—say, a sudden surge in orders or last-minute menu changes—how do you stay organized and keep mistakes to a minimum?
- Think about a week with more delivery glitches than usual. How would you coordinate communication between the kitchen, the drivers, and the support teams to keep everything running smoothly for customers?
- Describe your method for compiling weekly performance reports. What data points do you focus on and why?
- Have you worked in a bakery or F&B setting before, and if so, how did that experience help you manage delivery partnerships more effectively?
- How would you handle a situation where a driver and a kitchen staff member disagree about responsibility for a delayed order?
- Our team believes work should be fun, especially on Fridays. How do you contribute to a positive, supportive vibe even on stressful days?
- In a close-knit environment where everyone's input is valued, how do you balance giving your opinions with listening to others' ideas and feedback?
- What motivates you to go above and beyond when supporting both teammates and customers in a fast-paced setting?
- As a woman in a delivery ops role, is there a moment when your unique approach made a positive difference to your team or customers?