About the Role: Responsibilities, Skills, and Requirements
Ever pictured yourself as the bright, welcoming voice at the heart of a busy Dubai workplace? If you’re fluent in Arabic, quick-thinking, and ready for a truly hands-on role, you might be just the person we’re looking for. Our team in Al Karama is in urgent need of female Call Center Agents who know that great service can change someone’s entire day. With immediate openings and full support to help you settle in, your path to a rewarding new position could start right here.
About Us
We’re not your usual recruitment company — we’re connectors, matchmakers, and career boosters, committed to bridging the gap between talent and opportunity. Our Al Karama team thrives on a culture of professionalism, mutual respect, and a bit of fun along the way (trust us, there’s never a dull moment during our celebratory Thursday lunches). We believe in helping candidates land not just any job, but the right job, and we back that up with 100% placement support. Here, growth isn’t just encouraged; it’s baked into everything we do.
What You’ll Be Doing
- Handling inbound and outbound calls with confidence, empathy, and a sharp ear for customer needs.
- Clearly explaining products, services, or support options — sometimes at a moment’s notice.
- Accurately documenting conversations and following up to ensure every customer feels heard.
- Collaborating with your team to meet targets, troubleshoot tricky situations, or just share a midday laugh.
- Quickly learning new scripts, systems, and procedures (training is hands-on — no one is left guessing here).
- Occasionally jumping in to assist with admin tasks or special projects when needed.
What You’ll Bring
Must-Haves
- Fluent Arabic (speaking) and strong communication skills in English.
- Female candidates currently based in the UAE and able to join immediately.
- Willingness to work in Al Karama, Dubai, and be adaptable to shift schedules.
- Friendly, patient, and enthusiastic call demeanor — you’re the “voice” of the company, after all.
Nice-to-Haves
- Previous call center, customer service, or helpdesk experience (but a keen learner’s attitude matters most).
- Familiarity with CRM systems or call management platforms.
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Competitive salary range: AED 3,000–4,500 based on experience and performance.
- 100% guaranteed job placement — we’ll support you every step of the way.
- Inclusive package: accommodation, transportation to and from work, visa, and comprehensive insurance.
- A collaborative, welcoming team that celebrates wins (big and small).
- Be part of a truly multicultural, supportive setting where new friends and professional growth come hand-in-hand.
This role offers stability, real career pathways, and the promise that your hard work won’t go unnoticed. Here, it’s not just a job; it’s a team that feels like family — with all the support that comes with it.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you share an example of a time when you handled a difficult customer call and turned it into a positive experience?
- How do you make sure that you accurately document customer conversations and follow up on ongoing issues?
- What strategies do you use to stay calm and empathetic when handling multiple calls during a busy shift?
- If a customer needs help with a service you’re not fully familiar with yet, how would you respond in the moment?
- Tell us about any experience you have with call center systems or CRM platforms. How quickly do you adapt to new technology?
- What steps would you take if you realized you or a teammate made an error in sharing information with a customer?
- Describe a time when you worked together with teammates to meet a target or solve a problem. What was your role?
- This role often requires immediate responses to new or changing situations. How do you handle learning new scripts or procedures under time pressure?
- How would you describe your communication style when explaining complex products or services to customers with different backgrounds?
- Our team values a friendly, supportive atmosphere — how do you contribute to a positive work environment, even under stress?
- What motivates you to deliver great service on every call, even during repetitive or challenging days?
- Would you be comfortable handling additional administrative tasks or special projects outside your usual duties?
- Flexibility with shifts is important. Can you tell us about your experience working varied hours or adapting to schedule changes?
- Why do you want to join a call center team like ours in Al Karama, and how do you see yourself growing with us?