About the Role: Responsibilities, Skills, and Requirements
Introduction
Thinking about taking the next step in your customer service career—right at the heart of Dubai’s buzzing tourism scene? We’re on the lookout for a Call Center Agent who’ll be the friendly, helpful voice of our company at Dubai World Trade Centre. If you’re currently in the UAE and ready for an in-person interview, this could be your next great adventure. Picture yourself guiding excited travelers, troubleshooting their needs, and helping us deliver five-star experiences from the very first call.
About the Company
We’re more than just a tourism company. Nestled amid the energy of Dubai World Trade Centre, our diverse team brings together people from all walks of life, united by a passion for sharing Dubai’s best-kept secrets with visitors and locals alike. Our office is as global as our clientele—expect conversations in more than one accent, and don’t be surprised when someone brings in famous home-baked pastries to share at break time. We value openness, flexibility, and a genuine eagerness to make every traveler’s day a little brighter.
What You’ll Be Doing
- Answering inbound calls from tourists and prospective clients with a welcoming, solution-oriented attitude
- Guiding callers through our tour packages, events, and reservation processes—no question too big or small
- Upselling packages and extras to curious customers (with every success showing right up in your commission!)
- Logging details and updating our CRM system to keep the team on the same page
- Working closely with the sales and operations teams to ensure seamless experience from the first call onward
- Addressing occasional challenges—a delayed flight, a change of plans—and finding smart, practical solutions
- Attending team meetings at our Dubai World Trade Centre office, sharing feedback and ideas (we really do listen!)
What You’ll Bring
Must-Haves:
- Currently living in the UAE (and available for an in-person interview at DWTC)
- Solid spoken and written English, with a clear and friendly phone manner
- Any gender and nationality warmly welcomed—what matters is your attitude
- Comfortable using basic computer systems and willing to learn our booking software
- Availability for a full-time role and eagerness to grow with us
Nice-to-Haves:
- Previous experience in a call center, hospitality, or tourism
- Additional language fluency (think Arabic, Russian, Mandarin, or anything that makes our customers feel at home)
- A can-do spirit and curiosity about all things Dubai
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here (Benefits & Perks)
- Competitive salary of AED 4,000 plus commission—your friendly hustle pays off
- Two-year UAE employment visa included; we’ll handle those details so you can focus on the fun
- Be part of a truly global team with a collaborative, supportive work culture
- Prime location at Dubai World Trade Centre—easy to reach, never a dull moment
- Regular team gatherings and the occasional sweet treat (someone always brings goodies)
- Real opportunity to learn, grow, and move up as we expand
There’s something special about helping others explore Dubai—and even more so when you’re surrounded by a friendly team in a lively, international setting. We can’t wait to welcome another enthusiastic voice to our office!
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you walk me through how you would handle an inbound call from a tourist with little knowledge of our services, ensuring they feel welcomed and informed?
- What strategies have you used before (or would use) to successfully upsell packages or suggest extras to curious customers, especially over the phone?
- Our team relies on a CRM to track customer details and reservations. How comfortable are you with logging information accurately, and how would you handle a mistake if one occurred?
- Tell us about a time you faced an unexpected challenge while helping a customer—maybe a delayed booking or change of plans. How did you resolve it?
- How do you handle sensitive or upset callers, particularly if something has gone wrong with their travel plans?
- Dubai attracts people from all over the world. Do you speak any additional languages, and how have you used your language skills to help customers in previous roles?
- What’s your approach to collaborating with sales and operations teams so that customers enjoy a seamless experience from their first call onwards?
- Working here means many opportunities to pitch in new ideas. Describe a moment when you shared feedback or an idea that improved a process or customer interaction.
- Our environment is fast-paced and multicultural. How do you adjust to working with colleagues and clients who have very different backgrounds or communication styles?
- What draws you to a role in Dubai’s tourism sector specifically, and what excites you about guiding visitors through their options?
- Tell us about a time you learned to use a new computer system or booking tool quickly. What helped you adapt?
- How do you stay positive and energetic on days when call volumes are high and questions get repetitive?
- If you noticed a colleague handling a difficult situation with a customer, would you step in to assist or offer feedback afterwards? How do you prefer to support your team?