About the Role: Responsibilities, Skills, and Requirements
Ever walked into a restaurant and been greeted by someone who genuinely seems glad you're there? That's the kind of first impression we're hiring for. Ilsi Lebanese Restaurant is looking for a cashier to join our JVC branch — someone who can run the till with confidence, keep the queue moving, and send every guest off with a smile. It's a front-of-house role with real responsibility: you're often the first and last person a customer interacts with, and that matters to us.
About the Company
Ilsi is a Lebanese restaurant built on generous portions, warm hospitality, and the kind of mezze spread that turns first-time visitors into regulars. Our JVC branch is a busy, lively spot — the kind of place where the team knows half the customers by name and the kitchen never really slows down. We're a close-knit crew that works hard during the rush and looks out for each other the rest of the time. If you've ever worked somewhere that felt more like a family than a shift roster, you'll fit right in here.
What You'll Be Doing
- Welcome guests at the counter, take orders accurately, and keep things friendly even when the line is out the door
- Operate our POS system to process cash, card, and digital payments — and reconcile the till at the end of your shift
- Handle bills and invoices carefully, making sure every charge is correct and every receipt accounted for
- Answer questions about the menu, flag special requests to the kitchen, and keep order tickets flowing smoothly to the right people
- Keep your station tidy, stocked, and ready — because a clean counter is a fast counter
- Jump in with small tasks during quieter moments, whether that's restocking or helping a colleague
What You'll Bring
Must-Haves
- Previous experience in a cashier role — restaurant or retail, either works
- Comfort with Point of Sale (POS) systems; if you've used one before, you'll pick ours up quickly
- Strong customer service instincts and solid order-handling skills
- Fluency in English and Arabic — our customers speak both, and so should you
- Real accuracy when it comes to managing bills and invoices; small errors add up
- Punctuality and a professional, presentable appearance — you're the face of the branch
Nice-to-Haves
- Familiarity with Lebanese cuisine (or at least a genuine curiosity about it)
- Experience working in a high-volume food service environment
Not sure you tick every box? We'd still love to hear from you — attitude and reliability go a long way with us.
Why You'll Love Working Here
- A supportive, tight-knit team that actually enjoys working together
- Clear paths for growth — plenty of our people have moved up within the business
- Fair pay, on-time salaries, and meals on us during shifts
- A stable, well-established restaurant with a steady stream of loyal customers
- A JVC location that's easy to reach and busy enough to keep your shifts interesting
We're not promising a quiet, easy job — busy restaurants rarely are. But if you like working with people, take pride in getting the details right, and want to be part of a team that treats you like family, this is a good place to be.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Walk me through how you'd handle a customer who insists their bill is wrong while there's a queue building up behind them.
- Tell me about your experience with POS systems — which ones have you used, and how quickly did you feel confident on them?
- How do you keep orders accurate when the restaurant is slammed and tickets are coming in from every direction?
- Describe a time you caught a mistake on a bill or invoice before it became a problem. What did you do?
- You're fluent in both English and Arabic — can you give an example of a time switching between languages helped you serve a customer better?
- What steps do you take at the start and end of a shift to make sure your till balances and your station is ready?
- Tell me about a time a customer was upset about something outside your control — a wrong order, a long wait. How did you handle it?
- A regular customer asks for a recommendation but isn't familiar with Lebanese food. How would you guide them through the menu?
- How do you stay upbeat and friendly when the line is out the door and you've been on your feet for hours?
- Describe a moment when you noticed a colleague was struggling during a rush. What did you do?
- What does punctuality mean to you in a role like this, and how do you make sure you're always ready before your shift starts?
- Why does a busy, team-oriented restaurant like ours appeal to you over a quieter front-of-house job?
- Tell me about a time you made a small error at work — how did you own it and what changed afterward?