About the Role: Responsibilities, Skills, and Requirements
Ever thought about what it takes to keep a busy Business Bay office running like clockwork? We're looking for two people to help us do exactly that: a Customer Service & Front Office Receptionist and an Office Assistant. These are front-line roles in the truest sense — you're the first voice someone hears on the phone and the first face they see at the door. If you've been hunting for a stable position in Dubai with real support behind it (visa, housing, transport — the works), this could be your moment.
About the Company
We're a Dubai-based company operating out of Business Bay, and we've grown steadily by keeping things simple: hire good people, treat them well, and let them get on with the job. The office has a genuinely international team — you'll hear three or four languages before lunch — and the atmosphere is busy but never chaotic. We believe in clear expectations and honest communication, and we're proud that most of our team members stay with us for the long haul.
What You'll Be Doing
Customer Service & Front Office Reception
- Greet visitors and clients warmly, and make sure they're directed to the right person without any runaround
- Handle incoming calls, emails, and enquiries — answering questions clearly and following up when something needs chasing
- Manage meeting room bookings, courier deliveries, and day-to-day front desk logistics
- Keep the reception area presentable and organised (yes, it matters more than people think)
Office Assistant
- Support the team with filing, photocopying, document preparation, and general admin tasks
- Help keep office supplies stocked and coordinate with suppliers when things run low
- Assist with internal deliveries, mail handling, and basic errands within the building
- Pitch in wherever the day demands it — some days are routine, others less so
What You'll Bring
Must-Haves
- You're currently based in the UAE (we can only consider candidates already inside the country)
- A positive attitude and a genuine willingness to help — this is a people-facing role, after all
- Basic computer skills (email, Word, Excel) and decent spoken and written English
- Reliability. Turning up on time, every time, is non-negotiable in a front office
Nice-to-Haves
- Previous experience in reception, customer service, or office administration
- Arabic or another language — always a plus in a multicultural office
- A driving licence wouldn't hurt, though it's not essential
Not sure you tick every box? We'd still love to hear from you — plenty of great hires start out as "almost qualified."
Why You'll Love Working Here
- Visa sponsorship provided — no need to worry about your residency status
- Accommodation included, so you're not chasing rental listings on your days off
- Transportation to and from work, because Business Bay traffic is enough to deal with on its own
- Annual leave with pay, so you can actually switch off and recharge
- Salary between AED 5,000 and 6,000, depending on the role and your experience
- A team that's welcoming, diverse, and genuinely supportive — all nationalities are welcome here
We know the Dubai job market can feel like a maze sometimes. Our aim is simple: give you a solid role with the practical support you need to settle in and do well. If that sounds like the kind of place you'd like to work, we'd be glad to hear from you.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Walk me through how you'd handle a morning where three clients arrive at once, two phone lines are ringing, and a courier is waiting at the door — what do you tackle first and why?
- What's your actual comfort level with Excel and Word day to day? Tell us about a document or spreadsheet you built or maintained that you were proud of.
- A visitor shows up without an appointment insisting they need to see someone right now, and the person they want is in a meeting. How do you handle that without escalating things?
- Describe your experience with reception or front desk work so far. What did a typical day look like, and what part of it did you enjoy most?
- When you're chasing a supplier about a late delivery or following up on an unanswered email, what's your approach? How many times do you follow up before trying something different?
- You notice a colleague has left the reception area untidy before an important client visit. What do you do in the moment?
- Tell us about a time you made a mistake at work — dropped a message, missed a detail, that kind of thing. What happened and what did you change afterwards?
- How would you handle a caller who's frustrated and taking it out on you, when the problem isn't something you can fix yourself?
- You'll be juggling reception duties and office assistant tasks on the same day. How do you keep track of everything when priorities shift mid-morning?
- Do you speak any Arabic or other languages? Tell us about a time that helped you connect with someone at work or in daily life.
- Why does reliability matter so much in a front office role, in your view? How do you make sure you're consistently on time and present, even on tough mornings?
- This role involves a lot of repetitive tasks — filing, photocopying, restocking. How do you stay motivated and accurate when the work is routine?
- You'll be joining a team from many