About the Role: Responsibilities, Skills, and Requirements
Introduction
Ever pictured yourself at the heart of Dubai’s vibrant real estate scene—where every client interaction matters and no two days are quite the same? We’re on the lookout for a Client Management and Customer Service Operator to join our close-knit Dubai Marina office. If you enjoy building real relationships, have an instinct for problem-solving, and thrive in a multicultural, fast-moving environment, this could be a great fit. With two positions open, this is a prime opportunity to leave your stamp on one of the city’s most sought-after real estate teams.
About the Company
Here in Dubai Marina, our boutique real estate firm has carved out a reputation for service that goes a step beyond. We’re not just about closing deals—our ethos is about connections: with our clients, our colleagues, and our city. You’ll notice right away that teamwork is more than just a buzzword here; we regularly share ideas over coffee, celebrate milestones (big and small), and pride ourselves on mentoring each other—no matter your title. Our office is energetic, international, and (we’re not embarrassed to admit it) just a little bit competitive when it comes to our Friday quiz tradition.
What You’ll Be Doing
- Acting as the primary point of contact for clients—answering queries, taking calls, and ensuring everyone feels heard and valued.
- Coordinating with property managers, agents, and external partners to move deals forward smoothly.
- Handling client documentation, contracts, and confidential information with the utmost attention to detail.
- Updating CRM systems to keep everyone on the team in the loop (so nothing falls through the cracks).
- Troubleshooting client issues—whether it’s a simple request or a complex puzzle—and following up to make sure it’s resolved.
- Lending a supportive hand in organizing viewings, property handovers, or even the occasional client event.
- Spotting opportunities to streamline customer service processes and sharing your ideas—yes, they really do get heard here.
What You’ll Bring
Must-Haves:
- Certificate or proven experience in customer service or client management roles.
- Direct experience managing client interactions—on the phone, over email, or face-to-face.
- English and Tagalog fluency (spoken and written)—this is a daily essential for our team and clients.
- Confident use of office software and databases (bonus points if you know your way around CRMs).
- Strong organizational skills; knack for staying calm when things get busy.
- Friendly, adaptable, and genuinely enjoys helping people.
Nice-to-Haves:
- Real estate industry experience, especially in Dubai or the UAE.
- Familiarity with property management platforms or local documentation procedures.
- Additional language skills (but English and Tagalog are a must).
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Highly competitive salary with performance incentives.
- The chance to work in Dubai Marina—arguably the city’s most dynamic location.
- Collaborative, welcoming team that values your input (and loves a good team lunch).
- Genuine room to grow: we believe in promoting from within and investing in your professional development.
- Supportive environment—ask questions, get feedback, learn fast.
- Enjoy a modern office space, flexible hours where possible, and team events that go beyond the typical workweek.
Whether you’re looking to kickstart your career in real estate or want a role where your client service skills truly make a difference, you’ll find a lively, supportive home with us.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you walk us through a time you successfully managed multiple client queries simultaneously, and how you made sure each client felt valued and heard?
- How do you ensure accuracy and confidentiality when handling sensitive client documentation, especially in a fast-paced office environment?
- What experience do you have using CRM systems or office databases, and can you describe how you’ve used them to streamline team communication or client follow-up?
- Imagine a situation where a client’s property viewing had to be rescheduled unexpectedly. How would you coordinate with all parties to minimize disruption and keep the client satisfied?
- Have you ever identified an inefficiency in a customer service process at a previous job? What steps did you take to address it, and what was the result?
- Describe how you would balance supporting agents with urgent requests while managing ongoing client communications during a busy workday.
- Our office culture is very collaborative—can you share an example of how you’ve contributed ideas or solutions in a team setting?
- Given your fluency in both English and Tagalog, how do you adapt your communication style to connect with a diverse, multicultural clientele?
- Tell us about a time you had to de-escalate a difficult client situation. What approach did you use, and what was the outcome?
- How do you stay motivated and organized during stressful periods or when dealing with a heavy workload?
- What interests you most about working in a boutique real estate firm, especially one with a competitive but supportive team dynamic?
- How would you approach building rapport with a new client who may be unfamiliar with property management or the Dubai real estate market?
- How do you see yourself contributing to our open, idea-sharing culture, and what would you bring to our Friday quiz tradition?