About the Role: Responsibilities, Skills, and Requirements
Ever thought about being the friendly voice someone turns to in their moment of need? As a Customer Care Agent (Arabic & English), you’ll do exactly that — guiding customers through device care insurance claims with understanding and expert know-how. This isn’t just a job with a script; it’s a chance to truly help people, in both Arabic and English, with a company that values smooth communication and genuine support. And yes, you get to do it all from home, with a salary that rewards your experience!
About the Company
Let’s paint a picture: Dubai’s fast-paced tech landscape, where devices are lifelines and stellar customer service can turn a bad day around. That’s where we come in. As a respected Service Administrator specializing in device care insurance (think extended warranties, accidental damage cover, and peace of mind), we’re known for handling claims quickly and keeping things human. Our team is diverse, driven, and a little bit quirky — we celebrate every milestone, big or small, and believe a warm “good morning” matters (even if it’s in a team group chat). Here, your ideas are welcome, and your efforts are always noticed.
What You’ll Be Doing
- Connect with customers by phone to guide them through the device insurance claim process — from first hello to issue resolved
- Communicate clearly and empathetically in both Arabic and English, making each caller feel heard
- Log case details accurately — no detail is too small when it comes to insurance claims
- Collaborate with team members and other departments to resolve issues quickly
- Follow up with customers to keep them posted on the status of their claims — you won’t leave anyone hanging
- Educate callers about our extended warranty and accidental damage programs, explaining the fine print in plain language
- Turn occasional frustration into gratitude, thanks to your patience and problem-solving skills
What You’ll Bring
Must-Haves:
- Native-level fluency in Arabic, with solid English communication skills
- Prior experience in customer service, call centers, or telecalling — bonus points for insurance or electronics knowledge
- A warm, clear phone manner and the ability to stay calm under pressure
- Tech-savvy approach — comfortable navigating CRM tools and multi-tasking on a computer
- Ability to work full-time, independently, from your own home in the UAE
- Female candidates only (as per current hiring need)
Nice-to-Haves:
- Previous experience specifically handling device care, extended warranty, or claims processing
- Familiarity with the latest smartphones, laptops, or consumer electronics
- A knack for defusing tense situations and a positive problem-solving attitude
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Competitive salary (AED 5000–6000, based on experience)
- 100% remote: zero commute, complete comfort
- Supportive, all-female team that cheers every success
- Ongoing training to sharpen your customer service and product knowledge
- Exposure to fast-growing tech and insurance industries in Dubai
- Opportunities to step up and take on more (we promote from within!)
- A company culture that genuinely cares — about customers, and about you
You’ll find a sense of belonging here, along with the chance to make a difference with every call. If you’re looking for more than just another remote job, and want to join a team that feels like a community, let’s connect.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you walk me through your approach when guiding a customer step-by-step through an insurance claim, especially if they’re frustrated or not tech-savvy?
- How do you make sure all the important details are accurately logged in a CRM system, particularly when juggling multiple calls or follow-ups?
- Describe a situation where you had to explain an extended warranty or accidental damage policy to someone unfamiliar with those terms. How did you keep it clear and simple?
- What experience do you have working with customers who speak different languages, and how do you ensure both Arabic and English callers feel equally supported?
- Have you ever had to collaborate with other departments to resolve an issue quickly? What was your strategy for keeping the customer updated while waiting for answers?
- Tell us about a time you turned a difficult or upset customer into someone genuinely grateful by the end of the call. What key steps did you take?
- In a fully remote setting, how do you stay self-motivated and ensure you’re continuously delivering high-quality customer care without in-person supervision?
- Our work can be fast-paced, especially dealing with insurance claims on the spot. How do you handle pressure when call volumes spike or issues get complicated?
- Can you share an example of when you helped introduce a new tool or process to your team, or suggested an improvement that made everyone’s lives easier?
- How do you make customers feel heard and valued on the phone if you’re restricted to following certain policies or scripts?
- The team celebrates little wins just as much as the big ones. What kind of achievements or milestones matter most to you in your work?
- What are your favorite ways to connect and build relationships in a remote, all-female team environment?
- What interests you most about working at the intersection of the tech and insurance sectors, especially in a city as dynamic as Dubai?
- We thrive on open communication and sharing ideas. How comfortable are you giving and receiving feedback in a collaborative, distributed team?