About the Role: Responsibilities, Skills, and Requirements
Introduction
Curious what it feels like to be the essential link between patients and hospital staff, making healthcare experiences smoother and friendlier for everyone who walks through the door? As our next Customer Care Representative in the heart of Dubai’s Deira district, you’ll do just that — helping individuals navigate the world of healthcare with dignity and ease. This is a chance to not only put your people skills to good use, but also make a clear, genuine difference in a fast-paced environment where every day brings a new opportunity to help.
About the Company
Nestled within one of Deira’s trusted hospitals, our team is fueled by compassion and a shared commitment to patient wellness. Here, we don’t just clock in and out — we work together, celebrate small wins (sometimes over a quick cup of karak in the break room), and support each other when things get hectic. Our doors never close, and neither does our drive to deliver exceptional service to each and every visitor. That’s the kind of atmosphere we’ve built: collaborative, open-minded, and always a little bit lively.
What You’ll Be Doing
- Greet and welcome patients and visitors, making them feel at ease from the moment they arrive
- Respond to questions and concerns — whether face-to-face or over the phone — with patience and professionalism
- Schedule, reschedule, or cancel appointments, always double-checking details for accuracy
- Liaise closely with doctors, nurses, and administrative colleagues to ensure seamless patient journeys
- Maintain up-to-date patient records and input essential data using our computer systems
- Handle sensitive or urgent requests with a calm, positive attitude, even when things get busy
- Assist with billing or insurance queries when they arise, or direct patients to the right specialist
- Occasionally jump in to support the front desk team with broader administrative tasks — flexibility is key!
What You’ll Bring
Must-Haves:
- Good spoken and written communication skills (English; Arabic is a plus)
- A genuinely polite, approachable manner — friendly, but always professional
- Basic computer skills — able to navigate appointment systems with ease
- Previous experience in healthcare, customer service, reception, or a related field
- A knack for helping people feel comfortable, even if they’re anxious or frustrated
Nice-to-Haves:
- Familiarity with hospital or clinic workflows (appointment systems, insurance protocols, etc.)
- Multilingual abilities
- Experience working in a busy, multicultural environment
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Competitive salary that reflects your experience and commitment
- Supportive team culture — from onboarding to “just checking in”
- Dynamic, hands-on environment where no two days feel the same
- Convenient Deira location, accessible via public transport
- Potential for growth and skills development within the hospital group
- Regular team moments (think: shared lunches, birthdays, and the occasional office joke)
- Exposure to diverse cultures and stories every single day
We know great care starts with happy, empowered people — and that’s exactly what we strive for here. If you’re ready to bring empathy, energy, and a can-do attitude to our hospital family, we can’t wait to meet you.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you describe a time when you helped someone who was nervous or upset feel more comfortable in a service setting?
- Our Customer Care Representatives often coordinate between patients, medical staff, and admin teams. How do you ensure clear and accurate communication across different groups, especially when things get hectic?
- When handling appointment scheduling, what steps do you take to make sure details are correct and nothing gets missed?
- Tell us about your experience using computer systems for data entry. Which software or appointment platforms have you worked with before?
- Imagine a patient is upset because of a long wait or an appointment issue. How would you handle their frustration while still following hospital policies?
- Have you ever had to manage billing or insurance queries in a previous role? If so, how did you approach those conversations to keep them clear and positive?
- What strategies do you use when juggling multiple tasks — for example, greeting visitors, answering the phone, and updating records — all at once?
- Describe a situation where you had to quickly adapt to a sudden change or unexpected challenge at work. What did you do?
- This hospital sees people from all backgrounds. How do you make sure everyone feels valued and respected, regardless of their culture or language?
- Can you share an experience where teamwork helped you deliver better service, either in healthcare or another customer-focused environment?
- Our team sometimes picks up extra tasks to help out — how do you feel about supporting colleagues outside your main responsibilities?
- We love to celebrate small wins and keep morale high. What do you think helps build a supportive, lively workplace?
- If you’re not familiar with a particular hospital process or protocol, what’s your approach to getting up to speed quickly?
- With our doors always open, priorities can shift quickly. How do you stay organized and maintain focus in a busy, ever-changing environment?