About the Role: Responsibilities, Skills, and Requirements
Step into Customer Service with Us in Barsha, Dubai
Are you someone who thrives on helping others and making their day just a little bit easier? We’re looking for a Customer Service & Call Center Agent who can bring energy, empathy, and reliability to our growing team in Barsha. If you’ve got a knack for solving problems over the phone and enjoy being the first friendly voice our customers hear, this could be your next step. With a competitive monthly salary, visa sponsorship, and accommodation included, it’s a chance to build your career right here in Dubai.
About Us
We’re a fast-paced recruitment company based in Barsha, and while our team comes from all corners of the world, we’re united by a simple mission: connecting people with the right opportunities. Our office buzzes with energy, especially during peak hours, and you’ll find that teamwork isn’t just a buzzword—it’s the way we get things done. We believe in growth (for our clients and our employees), and we celebrate every success, big or small. Oh, and don’t be surprised if your colleagues invite you for a quick chai break—community matters here.
What You’ll Be Doing
- Handling inbound and outbound customer calls with professionalism and a personal touch.
- Listening closely to customer needs, resolving issues, and ensuring every caller feels heard and valued.
- Updating and maintaining accurate customer records in our system after each interaction.
- Collaborating with your team to hit daily call targets and share best practices.
- Providing feedback to management about common customer issues or process improvements.
- Assisting with basic administrative tasks related to customer accounts.
- Occasionally pitching in for team projects or last-minute coverage—because we all help each other out.
What You’ll Bring
Must-Haves:
- At least one year of experience in a customer service or call center role.
- Strong communication skills in English (other languages are a bonus).
- A patient, friendly, and solution-oriented approach to customer interactions.
- Currently residing in the UAE and available for immediate start.
- Willingness to work flexible hours, including weekends or holidays if needed.
Nice-to-Haves:
- Experience working with a diverse, multicultural team.
- Familiarity with CRM software or call center technology.
- Ability to handle high call volumes without losing your cool.
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Competitive salary: AED 3000 – AED 3500 per month.
- Free company-sponsored visa and accommodation provided in Barsha.
- Supportive team environment—no one left behind here.
- Opportunities to learn new skills and grow within the company.
- Multinational team and a welcoming atmosphere for all backgrounds.
- Convenient location in Barsha, close to public transport and city amenities.
You’ll join a place where effort is recognized, and there’s always room to advance. If you’re ready to take your customer service skills to the next level, we hope you’ll consider making Barsha your new work home.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you describe a time when you turned a frustrated caller into a satisfied customer? What steps did you take to resolve their issue?
- Our team often manages a high volume of calls, especially during peak hours. How do you stay focused and maintain a positive attitude under pressure?
- What strategies do you use to ensure that every customer interaction feels personalized, even when you’re following company scripts or guidelines?
- Have you worked with CRM software or call center technology before? If so, which systems are you familiar with, and how have they helped you in your previous roles?
- Walk me through your process for accurately updating customer records after each call. How do you make sure nothing falls through the cracks?
- Sometimes you’ll need to collaborate with team members to hit daily call targets or share best practices. Can you give an example of how you’ve contributed to a team goal in the past?
- Describe a situation where you had to adapt quickly to a change in your work schedule or take on last-minute responsibilities. How did you handle it?
- Building relationships in a multicultural environment is important to us. How have you adapted your communication style when working with colleagues or customers from different backgrounds?
- If you noticed a recurring issue that customers were facing, how would you communicate this to management, and what steps would you suggest to improve the process?
- What does great customer service mean to you, and how do you embody this in your daily work?
- We value a supportive, close-knit team environment. How do you contribute to a positive workplace culture?
- Sometimes our team members gather for quick breaks or informal chats. How do you see yourself fitting in and building connections with your colleagues?
- Are you comfortable with flexible work hours, including weekends and holidays? How do you manage your work-life balance in such situations?