About the Role: Responsibilities, Skills, and Requirements
Introduction
Looking to jumpstart your hospitality career in the heart of Dubai? INDIGO Hotel, nestled on downtown Sheikh Zayed Road, is urgently expanding its customer service team and searching for approachable, enthusiastic individuals to join us as Front Desk Agents, Receptionists, and Customer Service Staff. If you’re ready for a fast-paced environment where no two days are the same — and where your personality can shine as brightly as the Dubai skyline — this could be your next big move. Curious about working with people from all over the world? You’ll fit right in.
About the Company
At INDIGO Hotel, we believe exceptional service starts with exceptional people. We’re more than just a welcoming place for our guests; we’re a mosaic of cultures, backgrounds, and ideas. You’ll discover a team that thrives on collaboration and kindness, where new faces are greeted with genuine interest and even small wins are celebrated together. We pride ourselves on mixing a touch of local charm with international standards — and, just between us, our rooftop views and Friday team breakfasts are the stuff of legends.
What You’ll Be Doing
- Greeting guests with a warm smile (even after a long shift — we know that’s not always easy!), making them feel right at home.
- Handling check-ins and check-outs, ensuring everything runs smoothly and efficiently.
- Answering guest inquiries in person, over the phone, or via email — no question is too small or too strange.
- Collaborating with housekeeping and other teams to fulfill guest requests and resolve issues promptly.
- Managing reservations and making sure all bookings are accurately entered into the system.
- Keeping the front desk area tidy, welcoming, and stocked with everything our guests might need.
- Supporting team members during peak hours — sometimes it takes a village!
What You’ll Bring
Must-Haves:
- A friendly, patient, and genuine passion for helping people — experience can be taught, but a good attitude can’t!
- Comfortable communicating in English (other languages are a bonus).
- Strong organizational skills and the ability to multitask while staying cool under pressure.
- Willingness to work shifts, including weekends and holidays — hotels never sleep, and neither does Dubai.
- Currently residing in the UAE.
Nice-to-Haves:
- Previous experience in hospitality, customer service, or reception (but freshers are more than welcome).
- Familiarity with basic hotel booking or reservation systems.
- Additional language skills.
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Salaries starting from AED 3,000 — 7,800 (or above), based on your skills and experience.
- We provide your work visa, company accommodation, and transportation — one less thing to worry about as you build your new life.
- Annual leave, so you can recharge or visit family.
- A welcoming, multicultural team that celebrates diversity and supports your growth from day one.
- Prime location on Sheikh Zayed Road — right in the middle of the action.
- Opportunity to build a strong hospitality career (and maybe squeeze in some networking with industry pros at our staff events).
- Open to all nationalities and freshers — if you’re eager to learn, we’re eager to train.
INDIGO isn’t just a place to work — it’s a place to grow, connect, and maybe have a little fun along the way.
Please note: This opportunity is only open to applicants currently inside the UAE.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Imagine it’s a particularly busy afternoon at the front desk and several guests are waiting to check in. How would you prioritize your tasks and ensure every guest feels welcome?
- Can you describe your approach to handling guest complaints, especially if a customer is upset with their room or a booking issue?
- How familiar are you with hotel reservation or booking systems, and if you’ve used any before, which ones?
- What strategies do you use to stay organized and accurate when processing check-ins, check-outs, and reservations?
- Tell us about a time you had to collaborate closely with another department (like housekeeping or maintenance) to solve a guest’s issue.
- Working shifts, including nights, weekends, and holidays, is part of this job. How do you manage your energy and maintain a positive attitude during non-standard hours?
- If a guest approaches you with a question or concern that you don’t know the answer to, how would you handle the situation?
- You may encounter guests from many different countries and with varying expectations. How do you adapt your service style to meet diverse needs?
- What does excellent customer service mean to you in the context of the hospitality industry?
- How comfortable are you communicating in English—and do you speak any other languages that could help you connect with our international guests?
- At INDIGO Hotel, teamwork is key, especially during peak hours. Can you share an example of how you’ve supported a coworker or gone above and beyond for your team?
- Tell us about a time you faced a challenge at work and what you did to overcome it.
- What attracted you to INDIGO Hotel and how do you see yourself contributing to our culture of collaboration and positivity?
- What methods do you use to ensure your workspace is both welcoming for guests and functional for your team?