About the Role: Responsibilities, Skills, and Requirements
Introduction
Looking for a fresh opportunity to make a real impact every day? As our next Customer Service Representative in Silicon Oasis, Dubai, you’ll be the voice and heart of our company—helping customers find solutions and feel heard, even on the busiest days. This role goes beyond answering phone calls; you’ll be the steady, positive presence our clients remember and recommend. If you thrive in fast-paced environments and enjoy bringing smiles to customers (even over email!), you might just find your perfect fit here.
About the Company
We’re a tight-knit team based in Silicon Oasis, Dubai, where technology and hospitality blend seamlessly in our daily routines. Our office hums with the lively energy of a company on the rise—collaboration comes naturally here, and so does laughter during team lunches. Whether it’s our tradition of celebrating big wins over coffee or the way we crowdsource playlist picks for Friday afternoons, we want work to feel rewarding. Growth is on the horizon for us, and we’re looking for someone excited to help shape our next chapter.
What You’ll Be Doing
- Acting as the friendly frontline for customer queries, comments, and concerns via phone, email, and chat (sometimes all in one hour!)
- Processing orders, tracking modifications, and making sure every detail is right before hitting “complete”
- Navigating our online systems to accurately log information and escalate sticky issues to the right department
- Turning frustrated customers into loyal ones by staying patient, clear, and empathetic—no matter how complex the concern
- Collaborating with teammates to troubleshoot and resolve unusual requests (we love a creative solution!)
- Keeping an eye out for patterns in complaints or queries, and sharing what you notice with the wider team
What You’ll Bring
- Previous experience in a customer service, call center, or office support role
- Comfort and fluency working with computers, emails, and multi-channel platforms
- Strong communication skills in English (bonus if you’re also comfortable in Arabic)
- The ability to keep calm under pressure—frustrated customers are no match for your patience
- A knack for staying organized while multitasking
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Competitive salary with regular reviews and annual appraisals
- Open, modern workspace at Silicon Oasis (with easy Metro access!)
- Flexible hours and work-from-home options for when you need focus time
- Supportive team atmosphere—help is never more than a chat or coffee break away
- Growth opportunities and genuine encouragement to try new ideas
- Regular team lunches and celebrations
We think work should feel meaningful—and a little fun. Join us, and bring your authentic self to a team that values empathy, collaboration, and the small wins along the way.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- How would you handle a situation where a customer is frustrated about a delayed order, and you don’t immediately have a solution?
- Can you walk me through how you’d process a customer’s request from start to finish when they want to modify an existing order?
- Describe your experience using multi-channel platforms (phone, email, chat) to support customers. Which tools or systems are you most familiar with?
- When faced with multiple customer inquiries at once, what strategies do you use to stay organized and ensure everyone receives timely responses?
- Have you ever spotted a recurring issue or complaint from customers? How did you bring it to your team’s attention and what happened next?
- Share an example of a time you successfully turned a dissatisfied customer into a loyal advocate. What did you do differently?
- Tell us about a time you had to collaborate with teammates to solve an unusual customer request. What role did you play and what was the outcome?
- Imagine you’re juggling phone, email, and chat support on an especially busy day. How do you prioritize tasks while maintaining accuracy?
- How do you ensure that every detail is right before completing a customer order or request?
- Our team values creative troubleshooting. Can you share an example of a creative or resourceful solution you brought to a customer issue?
- What does a supportive team environment mean to you, and how do you contribute to building that atmosphere?
- How do you balance your focus between empathy for the customer and meeting company procedures or guidelines?
- Fridays are made for fun playlists and team lunches—what would you contribute to our positive office culture?
- With growth and change on the horizon, how do you continue learning or adapting in a fast-paced workplace?