About the Role: Responsibilities, Skills, and Requirements
Ever wondered what it’s like to be the friendly voice that turns a customer’s day around? As a Customer Service Representative in vibrant Deira, Dubai, you won’t just answer questions — you’ll build trust and make people feel taken care of, even on their toughest days. If you enjoy solving problems and keeping your cool in a fast-paced environment, this role could be the perfect fit, especially with the city’s ever-growing business scene.
About the Company
We’re a Dubai-based recruitment firm that believes great service starts with a great team. Our office in Deira is home to a diverse, collaborative group where every nationality and background is valued (our lunch table is a truly international affair!). You’ll find that we take pride in mentoring new hires, sharing knowledge, and supporting each other during crunch times. Think of us as a place where hard work is balanced with genuine camaraderie — and yes, we do celebrate birthdays, big wins, and even the occasional coffee milestone.
What You’ll Be Doing
- Handling incoming calls, emails, and WhatsApp messages from customers — with genuine patience and professionalism.
- Listening closely to customer concerns, identifying the root of the issue, and finding practical solutions (sometimes with a dash of creativity).
- Following up on unresolved cases to ensure every customer feels heard and valued.
- Keeping accurate records of customer interactions and updating our system — attention to detail really matters here.
- Working closely with other team members to share updates and brainstorm ways to make our service even better.
- Sometimes jumping in to help with admin tasks or assist a colleague — flexibility is key in our busy office.
- Staying calm under pressure, especially during peak hours or when things don’t go as planned.
What You’ll Bring
Must-Haves:
- Previous experience in customer service or a similar client-facing role.
- Strong communication skills in English (additional languages are a plus!).
- The ability to remain calm and positive, even in stressful situations.
- Basic computer literacy — you’ll be using our CRM daily.
- A friendly, empathetic approach to helping others.
Nice-to-Haves:
- Experience working in Dubai or with multinational teams.
- Familiarity with the recruitment or HR industry.
- Fluency in Arabic, Hindi, Urdu, or other widely spoken UAE languages.
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Competitive salary: AED 4000–4500 per month.
- Full-time, stable position with a two-year work visa and official employment contract.
- Comprehensive health insurance — your well-being matters to us.
- Work with a supportive, multicultural team that values your input.
- Real opportunities to grow your skills and advance your career.
- Office located in the heart of Deira, with plenty of lunch spots and easy transport options.
We know the work can be fast-paced, but you’ll never feel like you’re facing it alone. If you’re looking for a place that appreciates your hard work and gives you a chance to shine, you might have just found your new work home.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you walk me through a time when you resolved a challenging customer issue over the phone or through messaging platforms? What steps did you take to ensure a positive outcome?
- How do you prioritize and manage multiple customer inquiries during peak hours without sacrificing service quality?
- Our team uses a CRM system daily to track customer interactions. What experience do you have with CRM tools or similar software, and how do you ensure your records are accurate?
- Imagine a customer reaches out multiple times about the same unresolved issue. How would you handle the follow-up to make them feel genuinely valued?
- In this role, you’ll sometimes need to get creative to solve unique customer problems. Can you give an example of when you had to think outside the box to help a client?
- This role often requires juggling admin tasks alongside customer support. How do you stay organized and flexible when priorities shift unexpectedly?
- Tell us about a time when you worked with colleagues from different backgrounds. How did you adapt your communication or approach to build strong working relationships?
- Can you describe a situation when you had to stay calm under pressure, perhaps when things didn’t go as planned? What strategies helped you keep your composure?
- We’re a collaborative team that values brainstorming and sharing ideas. Share an experience where your input made a positive difference in your team’s workflow or customer service approach.
- How would you respond if you were unsure of the answer to a customer’s question or if you made a mistake during an interaction?
- Our office is known for its supportive environment and celebrating each other’s milestones. What does a positive team culture mean to you, and how do you contribute to it?
- Being empathetic and friendly is key in this role. How do you show empathy to customers, especially when they’re frustrated or upset?
- Are you comfortable working in a multicultural environment, and what do you enjoy most about collaborating with colleagues from diverse backgrounds?
- If you’re fluent in any additional languages, how have you used this skill