About the Role: Responsibilities, Skills, and Requirements
Introduction
Picture yourself as the face and voice of a fast-paced corporate business in bustling Deira—where every day brings something new. We're hiring for a Customer Service Representative who’s ready to support our clients, solve challenges, and be part of a growing team. If you thrive when helping others and want a stable, rewarding start (or next step!) in your career, this role comes with a competitive salary, extra allowances, and a lively work environment. Do you have a knack for making people feel heard? This could be your next opportunity.
About the Company
Here, we’re more than just a corporate office—we’re a close-knit team that values professionalism and enthusiasm in equal measure. Our company prides itself on a supportive culture, where open communication goes hand in hand with attention to detail. You’ll find that even in a corporate setting, personality isn’t left at the door; small celebrations and shared coffee breaks are part of our routine. We’re committed to bringing in diverse talent from all backgrounds and believe in giving people the tools they need to succeed.
What You’ll Be Doing
- Greeting clients and customers in person or over the phone, ensuring a positive first impression every time
- Responding promptly to inquiries, resolving questions, and finding solutions that keep everyone happy
- Maintaining accurate records of conversations and client requests—attention to detail makes all the difference
- Assisting with administrative tasks to keep the office running smoothly (think: filing, scheduling, updating databases)
- Collaborating with colleagues to find better ways of working and improving our customer experience
- Supporting new team members as they settle in (because everyone remembers how that first week feels!)
What You’ll Bring
Must-Haves:
- Strong communication skills, both verbal and written (English proficiency will help you shine!)
- Professional, friendly attitude—patience goes a long way here
- Basic computer skills for data entry and using office software
- Willingness to work shifts in Deira, with reliability and punctuality
Nice-to-Haves:
- Previous customer service or front desk experience
- Additional language skills (especially Arabic or Hindi)
- A knack for staying calm, even during busy periods
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Monthly salary AED 2,500–3,500 (based on your performance)
- Allowances for both food and accommodation—no need to worry about the basics
- Open to all nationalities and both men and women (diversity is important to us!)
- Opportunities to learn on the job and grow within a stable company
- Team that actually supports each other—expect shared lunches and group celebrations
- Convenient location in lively Deira, with everything close by
We know life isn’t just about work, which is why we’re committed to making the workplace welcoming and supportive—a place you can truly belong.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you tell me about a time when you handled a challenging client interaction? How did you resolve the situation and what was the outcome?
- How do you ensure that every person you greet, whether in-person or over the phone, feels welcomed and valued?
- What strategies do you use to manage multiple tasks at the same time, such as responding to calls, updating records, and helping customers face-to-face?
- Walk me through your approach to updating and maintaining accurate client records or databases. Why is attention to detail important in this process?
- Describe a scenario where you had to collaborate with colleagues to improve a process or create a better experience for customers.
- Which office software and tools are you most comfortable with for tasks like data entry, scheduling, and filing?
- How do you stay calm and professional during especially busy times, or when handling a high volume of customer inquiries?
- Tell us about a time when you helped a new teammate settle in. How did you support them, and what impact did your guidance have?
- If a client spoke a language you are not fluent in, how would you manage the situation to ensure their needs are met?
- Have you ever had to adjust quickly to a sudden change in schedule or priorities at work? How did you handle it?
- What does open communication mean to you, and how do you contribute to a supportive team environment?
- Our office values both professionalism and a sense of camaraderie. How do you balance getting the job done with being a genuinely positive presence at work?
- Diversity and inclusivity matter to us. Can you share an experience where you worked with people from different backgrounds or cultures?
- Why are you interested in joining our team in Deira, and what excites you most about this position?