About the Role: Responsibilities, Skills, and Requirements
Introduction
Looking for a customer-focused role where you can truly make a difference in people’s lives—and build your own career along the way? As a Customer Service Representative at our health center in Business Bay, Dubai, you’ll be that friendly face (or reassuring voice) welcoming clients into a place dedicated to their well-being. Maybe you’re new to the UAE job market, or maybe you just love helping people. Either way, if you’re ready to put your best self forward, this might just be the right fit for you.
About the Company
We’re not your typical healthcare provider. Located in the heart of busy Business Bay, our health center is a close-knit team passionate about delivering warmth, trust, and respect—every single day. Here, everyone knows your name: Friday lunches sometimes run long, birthday cakes are a must, and we genuinely care about our patients and each other. Growth is part of our DNA, too. Leadership is approachable, open to new ideas, and always has a fresh cup of coffee brewing (yes, even on Mondays).
What You’ll Be Doing
- Greeting patients and visitors with an upbeat, welcoming attitude—making sure everyone feels immediately at ease.
- Answering calls and handling inquiries about appointments, services, and general patient concerns.
- Coordinating appointment schedules and following up with reminders so clinics run smoothly.
- Managing patient records and ensuring confidentiality at all times.
- Assisting new clients with registration and insurance queries; you’re their guide through the process.
- Collaborating closely with doctors, nurses, and the administrative team to keep everything running like clockwork.
- Learning about our latest services so you can confidently answer questions or point clients in the right direction.
- Jumping in wherever help is needed—sometimes that’s restocking brochures, other times it’s keeping the waiting area bright and tidy.
What You’ll Bring
Must-Haves:
- Currently residing in the UAE (any emirate welcome!).
- Presentable appearance and a professional, friendly demeanor.
- Strong verbal communication skills—in English (other languages a plus).
- Confidence working with people from different backgrounds and age groups.
- Basic computer literacy, plus a willingness to learn our systems.
- A positive attitude and a genuine desire to help others.
Nice-to-Haves:
- Prior experience in customer service, hospitality, or healthcare.
- Additional language skills (Arabic, Hindi, Tagalog, etc.).
- Problem-solving mindset—you don’t panic under pressure.
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Competitive salary: AED 5,000 per month—no surprises or hidden conditions.
- Full health insurance: Your well-being matters, too.
- Two-year residency permit and a renewable contract for job security.
- Team environment: Supportive colleagues, lots of laughs, and regular team gatherings.
- Prime Business Bay location: Easy to reach, vibrant neighborhood, lunch spots galore.
- On-the-job training—no UAE experience required, we’ll help you learn the ropes.
- Clear career progression: Opportunities to grow as our center expands.
We want work to feel rewarding—for your career, your sense of purpose, and your day-to-day happiness. If you’re ready to join a team where your people skills really count, we hope you’ll get in touch.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you walk us through how you would greet a patient who seems anxious or upset when they first arrive at the health center?
- How do you prioritize your tasks when you’re simultaneously managing phone inquiries, walk-in visitors, and appointment scheduling?
- What systems or software have you used to manage patient or client records, and how do you ensure confidentiality?
- Tell me about a time you had to answer a question you weren't completely sure about. How did you handle the situation?
- How would you assist a new client who is confused about their insurance paperwork and unsure about the registration process?
- If a doctor needs your urgent help while the front desk is busy, how would you balance both responsibilities to ensure smooth operations?
- Describe a situation where you had to collaborate closely with a team to overcome a challenging day at work. What was your role?
- Working in a multicultural environment is key here—can you share an example of how you’ve adapted your communication style for people from different backgrounds?
- How do you keep a positive attitude when faced with back-to-back patient interactions or stressful periods?
- What strategies do you use to remember patient names and make clients feel valued during repeat visits?
- How do you handle constructive feedback from colleagues or leadership, especially if it involves an area you feel confident in?
- Our team values warmth and trust—how do you make sure these come through in your everyday interactions, even during busy times?
- Have you worked in an environment where you were expected to jump in and help beyond your specific job duties? How did you adapt?
- What excites you about working in a health center that emphasizes community, team spirit, and personal growth?