About the Role: Responsibilities, Skills, and Requirements
Ever found yourself going the extra mile just to make someone’s day a little smoother? If you’re the kind of person who thrives on turning challenges into opportunities for connection, you might be the Customer Service Executive we’re looking for in Deira. In a world where a single good conversation can make all the difference, this role is your chance to be that friendly, reliable point of contact customers remember for all the right reasons.
About the Company
Here in Deira, our team doesn’t just serve customers — we build relationships. Every morning kicks off with genuine hellos and enough coffee to power a small city, and we always make space for a laugh or two during even the busiest days. We’re proudly rooted in the community and believe that a positive, supportive environment leads to service that shines. At our core, we value patience, open communication, and a willingness to help (and yes, our monthly team lunches are as lively as you’d imagine).
What You’ll Be Doing
- Responding warmly and professionally to incoming customer inquiries (phone, email, or in person) — no robotic scripts here.
- Listening actively and empathetically to understand customer concerns and find the best solutions.
- Accurately processing customer requests, whether that’s updating details, making bookings, or placing orders.
- Troubleshooting common issues — and escalating the tricky ones to the right specialist, so nothing falls through the cracks.
- Recording customer interactions and feedback with care, knowing that every detail counts.
- Collaborating with your teammates to spot trends and suggest improvements, because no one knows our customers better than you do.
- Pitching in with a smile on projects and special events (we all roll up our sleeves when needed).
What You’ll Bring
Must-Haves:
- Excellent communication skills — both spoken and written (clear, approachable, and authentic)
- A knack for patience and empathy, even on the busiest days
- A customer-first mindset and a real sense of responsibility for resolving issues
- Professionalism with a friendly, positive attitude
- Comfortable working with computer systems and learning new software
- Previous customer service or front desk experience
Nice-to-Haves:
- Experience supporting customers in a retail, hospitality, or call center environment
- Familiarity with CRM or ticketing tools
- Ability to speak a second language (bonus points for Arabic or Hindi!)
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Competitive pay and clear pathways for progression
- Supportive, close-knit team that celebrates wins big and small
- Structured training and mentorship — we grow together
- Centrally located office in Deira (with great transport links)
- Regular team gatherings, Friday snacks, and the occasional themed day because life’s too short for boring workplaces
- Flexible shift patterns to help you balance work and life outside the office
Here, you’ll be more than just a voice at the end of the line — you’ll be the reason people walk away smiling, both customers and colleagues alike. Come help us set the standard for outstanding service in our community.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you walk me through how you would handle a customer who’s upset about a booking issue?
- Describe a time when you had to explain a complex process or solution in an easy-to-understand way. How did you approach it?
- What approaches do you use to ensure customer details are recorded accurately, even when things get busy?
- How comfortable are you with using new software or CRM systems? Can you share an experience where you had to learn a new tool quickly?
- Give an example of when you had to escalate a problem to another team member. How did you know it was the right time to do so?
- Tell us about a moment when you spotted a recurring customer issue and suggested an improvement. What was the result?
- How do you prioritize tasks when you’re juggling phone, email, and in-person requests all at once?
- Have you ever had to assist with a special event or project outside your usual daily tasks? What did that experience teach you about teamwork?
- Describe a challenging customer interaction and how you managed to turn it into a positive experience.
- In our team, we believe a good sense of humor and positive attitude make even the busiest days better. How do you contribute to a positive work environment?
- What motivates you to go above and beyond for customers or colleagues, especially on tough days?
- How do you ensure your communication style stays clear, authentic, and approachable even under pressure?
- We often collaborate to spot trends and improve our service. How do you like to share feedback and ideas with teammates?
- If you speak any languages in addition to English, how have you used them to build rapport with customers?