About the Role: Responsibilities, Skills, and Requirements
Start Your Next Chapter in Customer Service — Right Here in Al Rigga
Ever thought about what it’s like to be the heartbeat of a busy workplace? Whether you’re most at home on the phone, at the front desk, or keeping essential admin running smoothly, there’s a spot for you in our growing team in Al Rigga, Dubai. With multiple urgent openings — from call center agents to document controllers — this is your chance to step into a vital role where no two days look the same. If you’re currently in Dubai and ready to start right away, we’d love to have you on board.
Who We Are
Our recruitment agency isn’t just about matching CVs to job titles — we’re here to help people like you find positions that feel like genuine opportunities, not just another job. Each morning here kicks off with problem-solving energy and a bit of friendly banter over coffee. We’re passionate about connecting open-minded, hardworking individuals with organizations where they can thrive, and we believe that great teams are built on respect and diversity. No matter your background, if you’ve got the drive, you’ll fit right in.
What You’ll Be Doing
Depending on your fit and interests, your work might include:
- Handling incoming and outgoing customer calls with patience and clarity.
- Greeting clients and visitors as the welcoming face of the office.
- Supporting managers and teams with document prep, scheduling, and routine admin tasks.
- Coordinating appointments, meetings, and office logistics (yes, you might be the one who saves the day when there’s a last-minute meeting).
- Managing, organizing, and tracking paperwork with eagle-eyed attention to detail.
- Following up on customer queries and ensuring every issue feels taken care of, not just answered.
- Contributing to a positive, solutions-focused team environment.
What You’ll Bring
Must-Haves:
- Residency in Dubai and ready for immediate start (no time to waste!).
- Prior experience in customer service, reception, admin, or call center roles.
- Confident English communication (spoken and written); other languages are a plus but not required.
- Comfortable juggling tasks and adapting in fast-paced settings.
- Professional attitude — whether you’re on the phone or at the front desk.
Nice-to-Haves:
- Familiarity with basic computer tools (MS Office, etc.), or any CRM experience.
- Positive attitude, good sense of humor, and a knack for helping others feel at ease.
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Competitive monthly salary: AED 2,550 to 4,500 (based on experience and role).
- Diverse and welcoming work culture — all nationalities encouraged to apply!
- Immediate joining means you’ll skip the wait and jump straight into your new role.
- Real potential for skill building, from customer care to team coordination.
- Prime location in lively Al Rigga, with public transport and city perks just steps away.
- Supportive teams that celebrate wins big and small.
At the end of the day, it’s the people you work with and the difference you make that set the tone. Come help us make every day just a bit better — for our clients, and for each other.
(Please note: This recruitment company charges a job application fee.)
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you describe a time when you had to manage multiple customer requests at once? How did you ensure all clients felt attended to?
- How do you approach greeting visitors or answering calls to create a welcoming first impression?
- What strategies do you use to keep track of several administrative tasks and appointments during a busy day?
- If you receive a call from an upset customer, how would you handle the situation to resolve their issue and maintain a positive relationship?
- Tell me about your experience with document management or organizing important paperwork. What tools or systems have you used?
- Have you worked with CRM systems or MS Office before? If so, how did they support your daily work?
- Imagine you’re asked to coordinate a meeting on short notice with several team members and outside clients. How would you go about arranging this efficiently?
- Describe a moment when you helped a colleague or team overcome a workplace challenge. What role did you play?
- When priorities shift suddenly, how do you adapt to new tasks or changes in direction?
- In what ways have you contributed to a positive team environment in your previous roles?
- How do you ensure your communication—both spoken and written—is clear and professional, especially with diverse clients or coworkers?
- Tell us about a time you brought a sense of humor or positivity to your workplace. How did it impact the team?
- What motivates you to deliver great customer service, even during stressful or repetitive tasks?