About the Role: Responsibilities, Skills, and Requirements
Introduction
Looking to grow your career right here in Dubai? Our busy Medical Center at Burjuman is searching for a warm, attentive Customer Service & Receptionist to join our front-desk team. If you’re passionate about helping people, thrive in a fast-paced environment, and want to be the welcoming face of a respected clinic, this opportunity might be just the fit you’ve been hoping for. Sound like your kind of challenge?
About the Company
Nestled in the heart of Burjuman, our Medical Center is a hub of energy, compassion, and professionalism. We believe that every patient interaction matters — and that starts the moment someone steps through our doors. We’re a close-knit group (think: supportive team lunches and a “help each other out” attitude) who take pride in making healthcare feel a little more human. Whether it’s busy weekday mornings or quieter afternoons, we always look out for each other, and our commitment to quality care is matched only by our genuine team spirit.
What You’ll Be Doing
- Greet patients and visitors warmly, helping everyone feel welcome from the moment they arrive.
- Answer inquiries (both in-person and over the phone) with accuracy and empathy, connecting patients to the right services or staff.
- Schedule appointments, maintain the reception area, and manage patient records with an eye for detail.
- Ensure front-desk operations run smoothly, even during busy periods—sometimes that means juggling multiple tasks with a smile.
- Handle administrative support duties as needed, from basic billing coordination to helping colleagues with time-sensitive requests.
- Collaborate with healthcare professionals to create a seamless patient experience.
- Maintain strict confidentiality of patient information, always respecting privacy and clinic policies.
What You’ll Bring
Must-Haves:
- At least 1 year’s experience working in the UAE (customer service or receptionist role preferred).
- Strong communication skills—friendly, clear, and patient, especially with people who might be nervous or unwell.
- Comfortable working in a multicultural environment; adaptability is key.
- Professional appearance and strong organizational habits.
- Currently residing in the UAE (applications from outside the country cannot be accepted).
Nice-to-Haves:
- Previous experience in a clinic, hospital, or medical office reception.
- Familiarity with medical record systems or appointment scheduling tools.
- Fluency in additional languages (especially Arabic, Hindi, or Tagalog) is a plus.
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Competitive, tax-free salary: AED 3,000 – 4,000 per month.
- Accommodation and visa provided: Live and work without stress over logistics.
- Inclusive team: All nationalities are welcome—you’ll find friendly faces and supportive colleagues from day one.
- Career stability: Medical sector roles continue to be in high demand across Dubai.
- Work/life balance: We believe a content team creates a better experience for patients, too.
- Legal benefits: Receive all benefits as per UAE law, so you know you’re protected.
- Be part of something meaningful: Helping people access healthcare genuinely changes lives.
Here, you’re not just a number — you’re the first smile people see. If you want a role where each day brings new faces and real purpose, consider joining us in Burjuman.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you walk me through your experience handling front-desk responsibilities in a busy environment, especially any roles you’ve held in the UAE?
- How do you ensure patient confidentiality and privacy when managing sensitive information and records at the reception desk?
- Have you used any medical record systems or appointment scheduling tools before? Which ones, and how comfortable are you navigating new technologies like these?
- Describe a time when you had to manage multiple tasks at once—such as greeting patients, answering phones, and organizing files. How did you prioritize your duties?
- What steps would you take to help a patient who appears anxious or unwell while waiting at the clinic, especially if the clinic is experiencing a busy period?
- What’s your approach to working in a multicultural environment, and how do you adapt your communication style to connect with people from different backgrounds?
- Tell us about a time you collaborated with healthcare professionals or other colleagues to improve the patient experience or solve a problem at work.
- How would you handle a situation where a patient becomes frustrated about a delayed appointment? Can you share a similar experience and how you resolved it?
- Can you give an example of a moment when you had to remain detailed and organized under pressure to avoid making an error with scheduling or billing?
- What motivates you to work in a healthcare setting, particularly as the first point of contact for patients and visitors?
- Our team values helping each other out. Can you share an example of when you went out of your way to support a teammate during a particularly hectic day?
- In your opinion, what makes great customer service at a medical clinic front desk, and how do you go above and beyond for patients?
- How do you handle feedback or constructive criticism from colleagues or supervisors when it comes to your communication or organizational skills?