About the Role: Responsibilities, Skills, and Requirements
Introduction
Ever wondered what it’s like to be the very first smile and voice a customer encounters? As a Customer Service Professional in our Business Bay team, you'll be doing just that—whether you’re behind a desk, on the phone, or engaging face-to-face. This is your chance to join a rapidly growing company in the heart of Dubai, where every day brings new challenges and the chance to make someone’s day a little brighter. If you thrive on creating smooth, memorable experiences, read on—this could be your next big move.
About the Company
There’s something energizing about our company culture: think local roots with global ambitions, where each team member truly matters. Our team is a blend of seasoned experts and enthusiastic newcomers, and we believe the best ideas happen over impromptu hallway chats—and the occasional Friday treat in the break area. Located in vibrant Business Bay, we’re growing fast but remain grounded in the values of trust, honesty, and, above all, service.
What You’ll Be Doing
- Warmly greet customers—by phone, at the front desk, or via digital channels—to make them feel welcome and heard
- Confidently handle inquiries, resolve issues, and provide clear and accurate information about our services
- Collaborate with colleagues to ensure a seamless customer journey, from first contact to follow-up
- Maintain and update records with attention to detail (because the little things really do matter)
- Tackle occasional tough situations with patience and a positive attitude—your problem-solving skills will shine
- Help create a work environment where feedback flows freely and everyone has each other’s backs
- Stay in the loop with training sessions and team meetings so you’re always ready for what’s next
What You’ll Bring
Must-Haves:
- Excellent verbal and written communication skills in English (bonus points for other languages, too)
- A friendly, approachable manner—customers should feel they’re in safe hands
- Previous experience in a customer service, call center, or front desk setting
- Ability to multitask and stay calm under pressure, even on the busiest days
- Basic computer literacy and familiarity with CRM or booking systems
Nice-to-Haves:
- Experience working in Dubai or the GCC region
- Knowledge of additional languages (Arabic, Hindi, or Tagalog are a plus)
- Previous exposure to the hospitality or retail sector
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Competitive salary range of AED3500 – 6000, tailored to your experience and skills
- Modern workspace in Business Bay, easy to reach and buzzing with energy
- Regular team-building activities—think coffee mornings, trivia nights, and friendly competitions
- Opportunities to move up, switch roles, or develop new skills—your growth matters
- Supportive management that genuinely listens
- Dynamic, diverse team: no two days or colleagues are ever the same
- Staff discounts and exclusive offers
- Employment comes through our trusted recruitment company—please note, an application fee applies
We’re a place where your people skills are valued, and your efforts directly shape someone’s day. If you believe great service is more than just a job, you’ll fit right in.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you walk me through a time when you successfully resolved a challenging customer issue, either in person or over the phone? What was your approach?
- How do you prioritize tasks when juggling multiple customer inquiries at the front desk, on calls, and via digital platforms simultaneously?
- What experience do you have working with CRM or booking systems, and how do you ensure records are always accurate and up to date?
- In your previous roles, how have you contributed to a seamless customer journey, from first contact through follow-up?
- How do you approach learning new service procedures or updates shared during team meetings or training sessions?
- Tell me about a situation where you had to stay calm and professional during a particularly stressful or busy period. How did you manage it?
- Have you ever received constructive feedback from a colleague or supervisor? How did you respond, and what did you take away from the experience?
- How would you handle a customer who is frustrated or upset, especially if their issue can't be resolved immediately?
- Can you share a time when collaborating with a diverse team improved a customer’s experience or helped solve a problem more efficiently?
- What motivates you to deliver a memorable, positive experience to every customer, even after a long day?
- Our team values trust, honesty, and open communication. How do you help foster these values in your everyday work?
- How do you adapt your communication style when assisting customers from different cultural backgrounds or those who speak different languages?
- What excites you most about working in a dynamic, fast-growing environment like Business Bay?
- In what ways do you like to contribute to a supportive and positive workplace culture?