About the Role: Responsibilities, Skills, and Requirements
Ever thought about playing a central role in someone’s day, just through a friendly voice or a reassuring smile? That’s what our Customer Service team does—every single day. We’re on the lookout for approachable professionals to join us in Deira, Dubai, across positions like Customer Service Representative, Call Center Agent, and Front Desk Associate. With competitive pay and growth in one of the city’s most vibrant commercial areas, this could be your chance to truly make a difference—one conversation at a time.
About the Company
Here, we do things a little differently. We’re a diverse team fueled by mutual respect, contagious enthusiasm, and just the right amount of coffee-fueled determination (morning cappuccinos are a ritual!). We’re growing rapidly, but we’ve stayed true to our down-to-earth roots: everyone’s voice matters, and the best idea in the room wins—no matter who suggests it. Fridays usually mean team catch-ups and some well-deserved laughs, and we celebrate wins big and small.
What You’ll Be Doing
- Greeting customers—on the phone, at the front desk, or via live chat—and making them feel heard, valued, and understood.
- Responding to inquiries about products, services, or processes, always with clarity and patience.
- Handling occasional hiccups or complaints with empathy, turning tough moments into reasons for customers to trust us more.
- Keeping detailed, accurate records of customer interactions so everyone stays in sync.
- Collaborating with teammates and sharing tips or updates to keep the whole operation running smoothly.
- Staying up to date on company offerings or promotions—so you’re always ready with the right info.
What You’ll Bring
Must-Haves:
- A welcoming, approachable personality and genuine interest in helping others.
- Strong verbal and written communication skills in English (Arabic is a big plus).
- Ability to remain calm and solution-focused, even on busy days or challenging calls.
- Previous customer-facing experience (phone, front desk, or in-person) is highly valued.
- Good computer navigation and typing skills for daily records.
Nice-to-Haves:
- Prior experience working in the UAE or in a multicultural team setting.
- Familiarity with CRM systems or call center software.
- Additional language skills.
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Competitive monthly salary, ranging from AED3500 to AED6000 (based on experience).
- Provided employment visa—start your Dubai journey with peace of mind.
- Supportive team culture where everyone cheers each other on.
- A chance to develop real-world communication and problem-solving skills (these last a lifetime!).
- Exposure to diverse clients and challenges—never a dull day.
- Clear path for progression, with internal promotions always encouraged.
- Convenient Deira location, close to metro and local amenities.
We believe happy teams create the best customer experiences. Join us and you’ll see why people look forward to coming in every day (and yes, we really do mean it).
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you describe a time when you turned a frustrated customer interaction into a positive experience? What steps did you take?
- When dealing with multiple customers at once—whether in person, over the phone, or online—how do you prioritize and manage your attention?
- How do you ensure you’re always up-to-date with new company promotions or product changes, especially in a fast-paced environment?
- What strategies do you use to stay calm and find solutions when speaking with someone who is upset or impatient?
- Tell us about your experience using CRM systems or call center software. What platforms are you comfortable with, and how have they supported your work in the past?
- If a customer comes to you with a question or complaint you don’t immediately know the answer to, how would you handle the situation?
- Our team is known for being collaborative and supportive. How do you contribute to a positive team environment, especially on busy or challenging days?
- Describe how you maintain accurate, clear records of customer interactions while juggling other responsibilities.
- Can you recall a time when you had to adapt quickly to a new process, system, or team dynamic? How did you handle it?
- What does great customer service mean to you? Can you give an example from your own experience, either as a customer or as a representative?
- How comfortable are you working in a multicultural or multilingual team, and what strengths do you bring to such an environment?
- In your view, what makes for effective and empathetic communication—especially in a high-paced commercial hub like Deira?
- If you notice a colleague struggling with a customer issue, how would you step in to help while ensuring overall service standards remain high?