About the Role: Responsibilities, Skills, and Requirements
Ever wondered what it’s like to be the reassuring voice (or friendly face) that helps someone solve a problem, brightens their day, or makes a lasting first impression? Whether you thrive on the phone, love a bustling front desk, or are a whiz at live chat, there’s a place for you in Downtown Dubai’s vibrant customer support scene. Right now, we’re helping employers across the city find energetic, people-focused individuals who are ready to jump in and make a difference from day one.
About the Company
We’re a fast-growing recruitment agency with our finger on the pulse of Downtown Dubai’s dynamic business world. Our partners range from boutique startups to established industry leaders — all united by a commitment to top-tier customer service. The teams you’ll join are diverse, inclusive, and genuinely supportive; it’s not unusual to find yourself celebrating a birthday in the break room or swapping stories over coffee after a busy shift. We believe great service starts with happy staff, and our clients feel the same.
What You’ll Be Doing
- Greeting customers and visitors with a welcoming attitude, whether in person or virtually
- Handling incoming calls, emails, or live chats — resolving queries with patience and professionalism
- Managing appointment bookings, guest registrations, and basic administrative tasks
- Escalating complex issues to the right team members without losing that personal touch
- Keeping detailed records of interactions in company systems (don’t worry, you’ll get trained!)
- Working closely with teammates to ensure seamless daily operations
- Occasionally pitching in on team projects, special events, or process improvements
What You’ll Bring
Must-Haves:
- You’re currently based in the UAE and available to start right away
- Strong communication skills in English (additional languages are a plus!)
- A knack for staying calm and clear-headed during busy periods
- Basic comfort with computers and common office software
- A customer-first mindset — you genuinely enjoy helping people
Nice-to-Haves:
- Prior experience in customer service, hospitality, or call centers
- Familiarity with CRM or ticketing systems
- Confidence handling both in-person and digital interactions
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Competitive salary package (AED 3,000–4,500, depending on your experience)
- Visa sponsorship, medical coverage, and paid leave — so you can focus on your work and life
- Opportunities to grow, learn, and even move between roles as you discover your strengths
- Friendly, multicultural teams that make every day interesting
- Prime Downtown Dubai locations — easy to reach, with plenty to explore nearby
- Supportive onboarding to set you up for success from your very first shift
We know that customer service isn’t always easy, but here, your efforts truly matter — and are noticed. If you’re ready to jump into a role where every day brings something new, we’d love to connect. (A quick heads up: our recruitment process involves a standard application fee.)
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you describe a time when you handled a frustrated customer—what steps did you take to resolve their issue and how did you maintain a positive attitude throughout?
- How do you prioritize tasks when you’re juggling multiple channels like phone calls, front desk visitors, and live chat messages at the same time?
- Walk me through how you would register a guest or manage an appointment booking using basic office software. What details would you make sure to capture?
- What strategies do you use to stay calm and focused during especially busy periods, such as peak hours or large events?
- Have you worked with CRM or ticketing systems before? If so, which ones and how did you use them in your daily workflow?
- In this role, you’ll sometimes need to escalate complex issues. How do you decide when to escalate, and how do you ensure the customer still feels supported?
- Tell me about a time you collaborated with a diverse team to deliver great service. What role did you play, and what was the outcome?
- Imagine you’re the first point of contact for a visitor who doesn’t speak English fluently. How would you help them feel welcome and understood?
- How do you keep accurate records of customer interactions, especially when things are moving quickly?
- What motivates you to deliver excellent service, even on challenging days?
- Can you share an example of when you contributed to improving a process or procedure at work?
- Our teams often celebrate birthdays or come together for special events. How do you like to connect with your colleagues outside of regular work tasks?
- Why do you think a positive, customer-first attitude is important in both in-person and online support roles?
- If you were asked to help with a last-minute team project or event, how would you approach the situation?