About the Role: Responsibilities, Skills, and Requirements
Looking for Your Next Hospitality Adventure in Downtown Dubai?
Ever wondered what it’s like to be the warm, welcoming face of a bustling hotel in the heart of Dubai? We’re on the lookout for dedicated Customer Service Representatives, Hosts/Hostesses, Guest Relations Officers, and Call Centre Agents who are already here in the UAE and ready to jump in. If you thrive on making someone’s day, love the energy of downtown, and get genuine joy from helping people, there just might be a place for you on our team.
About Us
Nestled in vibrant Downtown Dubai, our hotel isn’t just another address on the skyline. We're a melting pot of stories, cultures, and flavors — and our team is at the heart of it all. Light-hearted morning huddles, spontaneous birthday surprises in the staff lounge, and a management team that actually knows your name (and your favorite coffee order) set the tone here. We pride ourselves on a supportive, growth-focused environment where ambition meets opportunity, and every guest interaction is a chance to create a memory.
What You’ll Be Doing
- Greeting guests with genuine warmth and a professional smile, setting an immediate positive tone.
- Handling check-ins, check-outs, and guest inquiries both face-to-face at the front desk and over the phone.
- Coordinating guest requests—everything from special room arrangements to restaurant reservations—ensuring every detail is perfect.
- Responding to calls in our call centre with patience and clarity, always aiming for a quick, satisfying resolution.
- Collaborating with housekeeping, security, and other departments to keep operations smooth and seamless.
- Addressing any guest concerns or complaints gracefully and promptly; we’re quick to solve problems and slow to point fingers.
- Sharing ideas to improve guest experience—your voice matters, whether it’s suggesting a new welcome drink or a tweak to our digital check-in.
What You’ll Bring
- A positive, problem-solving attitude and a knack for making people feel at ease.
- Fluency in English (extra languages are always a bonus in our international setting!).
- Prior experience in hospitality, customer service, retail, or a similar guest-facing role (but we also believe in “personality hires”).
- Polished appearance and genuine enthusiasm for representing our brand.
- Willingness to work varied shifts, including evenings and weekends.
- For Call Centre roles, comfort with computer systems and multitasking is a plus.
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Salary range AED 2500 – AED 5000 (based on experience and skills).
- Visa, accommodation, and daily meals provided—so you can focus on your work, not your commute or what’s for dinner.
- Diverse, tightly-knit team where every culture is celebrated and respected.
- Ongoing training, mentoring, and real opportunities to grow your skills or climb the ladder.
- Central location in glitzy Downtown Dubai—you’ll never run out of places to explore after a shift.
We’re a team that roots for one another and genuinely enjoys making our guests (and coworkers!) feel welcome. If you’re ready to be part of something meaningful—and have a little fun along the way—your next career step starts here.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you share an example of a time when you turned a dissatisfied guest into a happy one? What steps did you take?
- How do you handle multiple guest requests during busy periods, such as an influx at check-in or back-to-back phone inquiries?
- What strategies do you use to stay calm and professional when addressing guest complaints or difficult situations?
- Imagine a guest arrives early, and their room isn’t ready yet. How would you manage their expectations and ensure they still feel valued?
- Are you comfortable learning new computer systems and multitasking between phone calls, guest check-ins, and requests? Tell us about your past experience doing this, if any.
- How would you go about coordinating a special guest request, such as arranging a last-minute birthday surprise or a restaurant reservation?
- Can you recall a time when you collaborated with another department (like housekeeping or security) to resolve a guest issue? How did you ensure smooth communication?
- What does “service with a genuine smile” mean to you, especially in a fast-paced, multicultural hotel environment?
- Give an example of when you suggested an idea to improve guest experience or team operations. How was your input received?
- This role requires flexibility with shifts, including evenings and weekends. How do you manage work-life balance in a dynamic environment like ours?
- Tell us about a time you made a coworker’s day through a small act of kindness or teamwork. Why do you think small gestures matter in hospitality?
- With our diverse team and international guest base, how do you ensure you make everyone feel equally welcome and respected?
- How do you maintain a polished and professional appearance throughout a long or stressful shift?
- What excites you most about working in Downtown Dubai, and how would you bring that enthusiasm into your role here?