About the Role: Responsibilities, Skills, and Requirements
Introduction
Curious about what it’s like to be the first friendly voice or face that shapes a customer’s entire experience? Here’s your chance! We’re expanding our diverse team in dynamic Business Bay, Dubai, and looking for skilled Customer Service Representatives, Call Center Agents, Front Desk Executives, Receptionists, Office Assistants, Telemarketing Staff, and Client Relations Officers. If you thrive in fast-paced environments and enjoy turning every interaction into a positive moment, this opportunity’s tailor-made for you. With a competitive salary (AED 3,000–5,000) and a full suite of benefits, this could be the fresh career move you’ve been waiting for.
About the Company
Picture a startup’s energy paired with the stability of a growing industry player — that’s us. We’re a passionate recruitment company with a knack for matching talent with opportunity, and our own internal team is every bit as important as the clients we serve. Mondays kick off with coffee and vision-setting, while Fridays might find us celebrating top performers or brainstorming over lunch. We believe in open doors, honest feedback, and making sure each person feels seen (not just as a number in a spreadsheet). When you join our crew, you’re signing up for real impact — and a culture that genuinely wants to see you thrive.
What You’ll Be Doing
- Greet customers and visitors (in person or by phone) with genuine warmth and efficiency
- Respond to inquiries, troubleshoot problems, and resolve issues in ways that leave people smiling
- Support daily office operations — from managing paperwork to arranging schedules and keeping things running smoothly
- Keep accurate records of interactions using our digital tools, with a focus on confidentiality and detail
- Collaborate with team members to ensure seamless service delivery and continuous improvement
- Proactively share feedback and ideas — if you spot a better way of working, we want to hear about it
- Support sales and client outreach efforts, especially if you’re in a telemarketing or client relations role
- Jump in to help during busy periods (we believe in pitching in, no matter your title)
What You’ll Bring
- A positive attitude and a knack for making people feel at ease
- Strong communication skills — friendly, clear, and professional in both English and (bonus points!) Arabic
- Previous experience in customer service, reception, call centers, or related office roles
- Basic tech savviness — experience with MS Office, email, and (ideally) CRM systems
- Already based inside the UAE, ready for face-to-face interviews and immediate start
Not sure you tick every box? We’d still love to hear from you. Your personality and drive matter as much as your CV.
Why You’ll Love Working Here
- Competitive salary based on experience (AED 3,000–5,000)
- Free visa processing and sponsorship
- Comprehensive medical insurance package
- Paid leave so you can recharge when you need it
- Regular team gatherings and recognition moments
- Professional development support — grow as the company grows
- Convenient Business Bay location with easy transport access
- Diverse, welcoming team with big goals and supportive spirit
We know there’s more to life than work, so we’re here to cheer you on as you build a career — and a community. Ready to make your mark? Let’s talk.
Please note: A job application fee applies as part of our recruitment process.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you describe a time when you handled a difficult customer interaction and turned it into a positive outcome?
- How do you ensure accuracy and confidentiality when recording client information using digital tools or CRM systems?
- Walk me through your process for greeting visitors or callers to make them feel welcome and valued.
- What strategies do you use to manage competing priorities or sudden increases in workload, especially when the office is busy?
- Tell us about your experience supporting office operations — what daily tasks have you managed, and how do you keep things organized?
- Have you previously assisted with telemarketing or client outreach? How did you approach engaging new or existing clients over the phone?
- Give an example of a suggestion you made in a past role that improved a process or enhanced customer satisfaction. How did you share your idea, and what was the result?
- How do you build rapport and communicate clearly with customers or teammates who come from diverse backgrounds?
- We often celebrate team wins and encourage open feedback. What role do recognition and honest communication play in your motivation?
- The company values pitching in regardless of job titles. Can you share a moment when you stepped up to help outside your usual responsibilities?
- What motivates you to work in a fast-paced environment, and how do you maintain a positive attitude during challenging days?
- Our team values growth and continuous learning. How have you pursued professional development in your previous roles?
- Describe your experience with MS Office and email platforms, and how you adapt to new technology tools.
- Why do you think this startup-style, people-first company is a good fit for you at this stage in your career?