About the Role: Responsibilities, Skills, and Requirements
Step into a Dynamic Role in Customer Support
Looking for a workplace where you’re more than just a headset or a face behind the counter? At our busy Al Nahda location, we’re urgently seeking enthusiastic Customer Service Representatives, Call Center Agents, and Front Desk Executives for immediate start. Whether you’re a master of calming voices on the phone or a welcoming presence at the front desk, this is your chance to join a team that values your unique approach to making people feel heard. In today’s competitive market, stability and growth matter—here, you’ll get both, plus the satisfaction of making a genuine difference every day.
About Us
We’re a well-established recruitment company with our finger on the pulse of the UAE job market, connecting top talent with employers across key sectors. Our team brings energy, efficiency, and a little bit of fun to the process—from daily coffee chats to impromptu celebrations when a colleague lands their dream role. Transparency means a lot to us (yes, we do have a modest application fee, and yes, it’s all laid out upfront), and our candidates often become our best advocates. If you’re looking for a team that works hard, laughs together, and genuinely roots for your success, you’ll fit right in.
What You’ll Be Doing
- Engaging directly with customers: Answer inquiries and resolve issues—over the phone or in person—with professionalism and empathy.
- Maintaining records: Accurately update logs and databases after every customer interaction; details matter here.
- Handling complaints: Listen carefully, understand the situation, and provide solutions or escalate where appropriate.
- Coordinating with internal teams: Relay important feedback or service requests to the people who can action them—teamwork is key.
- Welcoming visitors: As a Front Desk Executive, you’ll be the first friendly face people see, guiding guests and handling administrative tasks efficiently.
- Multitasking in a fast-paced environment: Some days will move quickly; you’ll pivot smoothly from one task to the next.
What You’ll Bring
Must-Haves
- Strong communication skills in English (bonus if you can converse in another language, too!)
- A friendly, patient demeanor and a genuine desire to help people
- Basic computer literacy—think email, spreadsheets, and databases
- Willingness to work in shifts (morning or evening, depending on business needs)
- Current availability for immediate joining in Al Nahda
Nice-to-Haves
- Previous experience in customer support, call centers, or front desk roles
- Familiarity with CRM systems or call management tools
- Extra points for a positive attitude and a good sense of humor under pressure
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Competitive monthly salary: AED 3500–4500
- Full package of benefits: Free employment visa, accommodation, transportation, and medical insurance
- Annual air ticket to keep you connected with home and loved ones
- A genuinely supportive team culture where questions are welcome and learning happens every day
- Opportunities to grow within the company as you expand your skills and demonstrate your drive
- Al Nahda location is easily accessible and bustling with activity
We know work is about more than a paycheque—it’s about belonging and building something together. We’re committed to making sure you feel supported from your first day onwards.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you describe a time when you resolved a challenging customer issue, either on the phone or in person? What steps did you take to ensure the customer felt heard and satisfied?
- How do you keep your cool and maintain professionalism when handling complaints from frustrated or upset customers?
- When you receive feedback or a service request that needs action from another team, what’s your approach to making sure it gets communicated clearly and followed up on?
- Give us an example of a time you were required to juggle multiple tasks with tight deadlines. How did you manage your priorities and stay organized?
- This role requires accurate record-keeping after every customer interaction. What systems or methods have you used in the past to stay detail-oriented? Are there tools you’re comfortable with for logging information?
- If you were working at the front desk and a visitor arrived while the phones were ringing, how would you balance welcoming the guest with managing calls and administrative tasks?
- Have you used CRM systems or call center software before? If so, which ones, and how did they help you in your daily work?
- How do you approach working shifts, including morning and evening rotations? Do you have strategies that help you maintain energy and focus during different times of the day?
- Can you tell us about a specific situation where teamwork helped solve a problem or deliver a better outcome for a customer?
- What motivates you to work in customer support, and how do you stay positive even on high-pressure days?
- We pride ourselves on a supportive, friendly culture and love a good laugh as a team. How do you contribute to a fun and collaborative work environment?
- Our company values transparency and openness with both clients and colleagues. How do you ensure clear and honest communication in your work?
- Tell us about a time when you had to quickly learn a new tool, system, or process at work. What steps did you take to get up to speed?