About the Role: Responsibilities, Skills, and Requirements
Ever wondered what it’s like to be the friendly face (or voice) that keeps a busy logistics company moving smoothly? Here’s your chance! We’re on the lookout for upbeat Customer Service Representatives and Front Desk pros who thrive in fast-paced environments. If you love to help people, keep things organized, and want your energy to make a real impact, this could be your spot. With the logistics sector booming in Dubai, your skills are more in demand than ever—especially at a company that truly values its team.
About the Company
Nestled in the vibrant heart of Al Fahidi, Mankhool, we’re a tight-knit group powering the movement of goods in and out of Dubai. Our company’s culture is all about teamwork and honest hustle—no two days are alike, and we wouldn’t have it any other way. We laugh together during morning briefings, celebrate the wins (big or small) at the end of the week, and go the extra mile for our customers (and for each other). If you like to work hard, support others, and appreciate a straight-talking, down-to-earth atmosphere, you’ll fit right in.
What You’ll Be Doing
- Greet visitors and clients at the front desk, ensuring a smooth and friendly welcome—whether in person or on the phone.
- Respond promptly and professionally to customer inquiries, providing clear information about shipments, tracking, and company services.
- Handle shipment documentation, from preparing invoices to managing delivery paperwork and keeping records up to date.
- Coordinate between different departments to resolve shipment or delivery issues quickly.
- Assist with day-to-day administrative tasks—think organizing schedules, booking appointments, and helping keep the office running.
- Support the team during busy periods and be willing to jump in wherever help is needed.
- Maintain a positive, can-do attitude even when things get hectic (because in logistics, they will).
What You’ll Bring
Must-Haves:
- Previous experience in customer service, reception, or front desk roles (even if it wasn’t in logistics!)
- Strong communication skills in English; if you know Arabic or another language, that’s a bonus.
- Adaptability—you keep your cool and find solutions, even if the day doesn’t go as planned.
- Basic computer skills (email, MS Office, data entry).
- A UAE residency and current presence inside the country (we can only consider candidates already in the UAE).
- A proactive approach—you see what needs doing and jump in.
Nice-to-Haves:
- Prior work in a logistics or shipment company.
- Familiarity with shipment tracking systems or logistics documentation.
- Team-oriented mindset—you genuinely like helping others succeed.
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Competitive tax-free salary: AED 3,500–7,000 per month, plus commission for great performance.
- Company-provided visa, accommodation, transportation, and even an annual ticket—so you can focus on doing your best work.
- Supportive team where everyone pulls together (and celebrates together when goals are met).
- Opportunities to learn the ins and outs of logistics, with on-the-job growth and responsibility as you earn it.
- Mix of male and female colleagues—diversity and inclusion aren’t just buzzwords here.
- Limited seats mean your contribution truly matters, and you won’t be lost in a crowd.
You’ll find a sense of shared purpose, real opportunity, and a team you can rely on—plus a few laughs along the way. If you’re motivated and ready to grow in a company on the move, we can’t wait to meet you.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you walk us through your experience handling front desk responsibilities, especially in fast-paced or high-traffic environments?
- Tell us about a time when you had to coordinate between multiple departments to resolve a customer issue—what steps did you take and what was the result?
- How do you manage shipment documentation, like creating invoices and keeping records organized? Are there any tools or methods you find particularly effective?
- What’s your approach to keeping up with multiple priorities—such as answering calls, greeting walk-ins, and maintaining paperwork—when things get especially busy?
- Have you used any shipment tracking systems or managed logistics paperwork before? If so, which ones, and what was your role in the process?
- Give an example of a challenging customer inquiry or complaint you handled over the phone. How did you ensure the customer left satisfied?
- Describe how you respond if a delivery is delayed or if there is a mix-up with a shipment. What’s your process for communicating with both clients and internal teams?
- Can you share a moment when you proactively stepped in to help a teammate during a hectic period? What motivated you to do so?
- How comfortable are you with using Microsoft Office and basic data entry systems in your daily routine?
- This job values adaptability—can you describe an instance where unexpected changes happened at work and how you kept productive?
- Our team celebrates wins together and values honest communication. How do you contribute to a positive, supportive atmosphere, even under pressure?
- What draws you to working in the logistics sector, and why do you think you’ll thrive in our lively Dubai office?
- Since we work closely as a diverse team, what qualities or experiences do you bring that support inclusivity and collaboration?
- Being present in the UAE is a requirement for this role. How does being based here support your ability to contribute quickly and effectively to our operations?