About the Role: Responsibilities, Skills, and Requirements
Ever wondered what it’s like to be the welcoming voice and face of a thriving business in one of Dubai’s most dynamic neighborhoods? We’re looking for enthusiastic Customer Service Representatives, Call Center Agents, and Receptionists to join our team right here in Jumeira Lake Towers. If you’re ready to jumpstart your career, enjoy helping others, and want to experience the fast-paced energy of Dubai’s business hub, this could be your next big move.
About the Company
Step into an environment where every day feels a little different. We’re a rapidly growing recruitment company with a diverse team representing cultures from across the globe, and we pride ourselves on building a supportive, upbeat workspace. Here, we don’t just answer calls; we genuinely care about creating positive experiences — for clients, customers, and each other. Our weekly team meetups (with plenty of coffee and laughter) keep us connected and motivated, even during the busiest seasons.
What You’ll Be Doing
- Greeting visitors and callers with warmth and professionalism — first impressions really do matter here!
- Handling incoming calls, emails, and messages, making sure every query gets a timely, helpful response
- Assisting customers with their questions, concerns, and requests — think of yourself as the problem-solver of the office
- Coordinating with different departments to ensure smooth communication and workflow
- Keeping records accurate and up to date (a little organization goes a long way)
- Supporting with administrative tasks, whether it’s booking appointments or managing schedules
- Occasionally pitching in for team projects or events — we love people who jump in where needed
What You’ll Bring
Must-Haves:
- A friendly, clear communicator — whether you’re on the phone or face-to-face
- Comfortable speaking and writing in English (other languages are a plus)
- Basic computer skills (email, MS Office, etc.)
- Positive attitude, patience, and a genuine desire to help others
- Willingness to work flexible shifts (we’re a busy office!)
Nice-to-Haves:
- Previous experience in customer service, hospitality, or call center roles
- Familiarity with Dubai’s business culture or the JLT area
- Multilingual abilities
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Competitive starting salaries (AED 4,500 to 6,500) with regular reviews
- Visa sponsorship, furnished accommodation, and daily transport provided
- Paid annual leave so you can recharge (or travel home)
- Friendly, multinational team — you’ll make friends from all over the world
- Training for those just starting out, plus ongoing support as you grow
- Opportunities to build your career in Dubai’s vibrant business scene
We believe a happy team delivers the best service, so we go out of our way to make work feel rewarding and supportive. Whether you’re new to Dubai or looking for a fresh start, you’ll find a welcoming place to build your future here.
(Please note: As part of the recruitment process, a job application fee applies.)
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you share an example of a time when you had to handle a difficult customer or caller? How did you resolve the situation and ensure they left satisfied?
- What strategies do you use to stay organized when managing multiple calls, emails, and walk-in visitors during a busy shift?
- How would you prioritize requests when you’re receiving simultaneous inquiries from customers and internal team members?
- Describe your experience working with basic computer tools like email and MS Office. Are there any other digital tools you’ve used in previous roles?
- Have you ever had to coordinate or communicate between different departments to solve a customer’s issue? How did you approach it?
- If a visitor arrives who doesn’t speak English, how would you ensure they still feel welcomed and supported?
- Tell me about a time you had to quickly adapt to a new task or pitch in for a team event. How did you handle stepping outside your usual responsibilities?
- How do you keep your energy and positivity up during long or back-to-back shifts, especially when the office is busy?
- Our team is made up of people from many different backgrounds. How do you build relationships and collaborate effectively with colleagues from diverse cultures?
- Why do you think first impressions are especially important in a reception or customer service role?
- What excites you most about working in Dubai’s fast-paced business scene, and specifically in Jumeira Lake Towers?
- Describe a situation where you had to learn a new process or system quickly. How did you ensure accuracy and efficiency?
- Flexibility is key in this role. How do you manage changes in your schedule or last-minute requests from the team?
- What motivates you to deliver great service, even when faced with routine or repetitive tasks?