About the Role: Responsibilities, Skills, and Requirements
Ever wondered what it’s like to be the friendly face (or voice) that makes someone’s day? Our team in Dubai Marina is growing, and we’re on the lookout for passionate, people-first professionals to join us in a variety of full-time Customer Service roles. Whether you thrive on solving problems, love connecting with people from all walks of life, or want to put your Arabic language skills to good use, there’s a role with your name on it. If you’re ready for a new chapter in one of Dubai’s most dynamic districts, this could be your next great move.
About the Company
Picture a workplace where the buzz of Dubai Marina is matched only by the energy inside our office. We’re a recruitment company that believes customer service should be personal, not robotic. Our team is diverse, close-knit, and seriously passionate about creating great experiences for both clients and candidates. You’ll find us sharing tips over coffee breaks or celebrating small wins together—think of us as a professional family, with a healthy competitive streak and a genuine desire to see each other succeed. We’re growing steadily, and every new team member shapes our culture just a little bit more.
What You’ll Be Doing
- Welcoming and assisting customers—whether face-to-face, over the phone, or online, you’ll be the first point of contact and the person they remember.
- Resolving inquiries with a smile: From account questions to tricky complaints, you’ll use your empathy and resourcefulness to find solutions.
- Collaborating with teammates to ensure seamless customer journeys—sometimes you’ll pass the baton, other times you’ll see an issue through from start to finish.
- Documenting customer interactions accurately in our systems, so every detail is at your fingertips when needed.
- For Arabic-speaking roles: Providing support in Arabic and bridging the gap for our diverse client base.
- Proactively identifying areas for service improvement and sharing your insights—your voice truly matters here.
What You’ll Bring
Must-Haves:
- Previous experience in customer service, hospitality, or a related field.
- Strong communication skills—clear, friendly, and confident (bonus points if you can switch effortlessly between English and Arabic).
- A genuine love for helping people and turning challenges into opportunities.
- Ability to stay organized, even when the pace picks up.
- Positive attitude and a team player mindset.
Nice-to-Haves:
- Experience working in Dubai or with an international clientele.
- Familiarity with CRM systems or customer support software.
- Willingness to learn and adapt as our company grows.
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Competitive monthly salary packages (details shared during application process).
- Modern office space right in the heart of Dubai Marina—easy to get to, hard to leave.
- Supportive, multicultural team that values collaboration and celebrates success.
- Opportunities to develop your skills and advance your career—we promote from within whenever we can.
- Regular team events, casual dress days, and a work environment that balances professionalism with a sense of humor.
- For Arabic-speaking roles, a chance to make a real impact serving our diverse community.
We believe in rewarding great work and creating an environment where people are excited to come in each day. Please note, as part of our recruitment process, a job application fee applies. If you’re ready to join a team where your contribution matters, we can’t wait to meet you.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you describe a time when you turned a difficult customer interaction into a positive experience? What steps did you take to resolve the issue?
- How do you ensure accuracy and attention to detail when documenting customer interactions in a CRM or other support system?
- If a customer approaches you with a complaint you’re not immediately able to resolve, how would you handle the situation from start to finish?
- For roles requiring Arabic, how comfortable are you switching between English and Arabic during fast-paced conversations? Can you share an example of when you’ve had to do this?
- What strategies do you use to stay organized and maintain high-quality service when things get especially busy?
- Tell us about a time you identified an area where your team’s service could improve. How did you communicate your ideas, and what was the result?
- Describe a situation where you had to collaborate with teammates to deliver a seamless customer journey. How did you coordinate with others, and what challenges did you face?
- How do you approach learning new customer service tools or adapting to changes in company processes?
- Our company values a positive, supportive team culture. How do you contribute to an environment where everyone feels welcome and motivated?
- Dubai Marina is a lively, multicultural area. How do you approach building rapport with customers and colleagues from diverse backgrounds?
- What motivates you to come into work every day and deliver your best, especially in a fast-paced, people-focused environment?
- How do you handle constructive feedback from supervisors or peers, and can you give an example of how you’ve used feedback to improve your performance?
- Have you ever worked in a setting where the team celebrates small wins or supports each other during challenging days? What did you enjoy most about that environment?