About the Role: Responsibilities, Skills, and Requirements
Introduction
Ready to greet the world’s travelers in one of Dubai’s most iconic neighborhoods? If you thrive on creating unforgettable first impressions and genuinely enjoy helping people, our luxury hotel in Jumeira is looking for upbeat Customer Service Representatives and polished Receptionists to join the team. In this bustling, cosmopolitan setting, no two days are quite the same — and you’ll quickly become the heartbeat of hospitality in a world-class destination.
About the Company
Picture a setting where five-star elegance meets heartfelt hospitality, just steps from Dubai’s sparkling coastline. Our hotel isn’t just a place to stay — it’s an experience that blends classic luxury with modern innovation. Whether it’s our Friday staff breakfasts or spontaneous celebrations of milestones big and small, there’s a real sense of camaraderie here. We’re passionate about attention to detail, teamwork, and making every guest — and every colleague — feel right at home.
What You’ll Be Doing
- Welcome guests as the face of the hotel: offer a warm smile, a helpful answer, and a smooth check-in or check-out
- Respond promptly to guest inquiries, resolving concerns or special requests with patience and resourcefulness
- Manage reservation systems accurately, ensuring bookings, cancellations, and modifications are handled efficiently
- Collaborate with housekeeping and other teams to coordinate guest needs and ensure rooms are guest-ready
- Support billing and payments securely and with utmost discretion
- For Receptionists: Maintain a polished and professional front desk area, handle incoming calls, and keep the lobby atmosphere calm and welcoming
- Go the extra mile to personalize service, even when the lobby feels like a whirlwind
- Keep guest confidentiality and privacy top of mind (we pride ourselves on discretion)
What You’ll Bring
Must-Haves:
- Warm, engaging communication skills in English (other languages are a plus!)
- Previous customer service or hospitality experience, ideally in a hotel or luxury setting
- Polished, professional presentation — you are the first impression
- Ability to work varied shifts, including weekends and holidays
- Confidence with computers and reservation systems
- Adaptability and a can-do attitude, especially when things get busy
Nice-to-Haves:
- Previous experience in a luxury or 5-star environment
- Fluency in additional languages (Arabic, Russian, Mandarin, or European languages are highly valued)
- Dubai experience or an understanding of Middle Eastern hospitality
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Competitive tax-free salaries: AED2,500–3,500 (Customer Service), AED3,000–4,000 (Reception), based on your experience
- Choice of company-provided accommodation or a generous housing allowance
- Complimentary staff meals during your shifts (our kitchen team takes pride in nourishing the crew!)
- Genuine opportunities for advancement in Dubai’s thriving hotel scene
- Uniforms provided and laundry service for work attire
- Supportive, team-oriented workplace where newcomers are welcomed and celebrated
- Step into the world of luxury hospitality — and build a global network in one of the world’s most dynamic cities
From shared victories to meaningful guest connections, this isn’t just another job — it’s your chance to become part of a legacy of hospitality. If you’re energized by fast-paced days, high standards, and five-star teamwork, we can’t wait to meet you.
Please note: This position is recruited via a third-party agency, which applies a standard application processing fee.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you walk me through how you would manage a high-volume check-in process at peak hours, ensuring every guest feels welcomed?
- Describe a time you had to resolve a guest’s complaint or special request — how did you handle it, and what was the result?
- Which reservation or front desk systems have you used before, and what steps do you take to ensure data accuracy and guest confidentiality?
- In luxury hospitality, attention to detail is key. Can you give an example of how you’ve gone the extra mile to personalize a guest experience?
- How would you collaborate with housekeeping if a guest’s room wasn’t ready at check-in time, while keeping the guest comfortable and informed?
- Imagine a situation where two guests are waiting, the phone is ringing, and a colleague is asking for assistance. How do you prioritize your actions?
- What does professionalism and a polished presentation mean to you in a reception or front desk role?
- Tell me about a time you had to adapt quickly to a sudden change in your shift or responsibilities. How did you keep up your energy and focus?
- Our team values camaraderie and celebrating milestones together. What are you looking for in a workplace culture, and how do you contribute to team spirit?
- This role requires working on weekends and holidays. How do you maintain a positive attitude and motivation during long or challenging shifts?
- Discretion and privacy are crucial in a luxury hotel. How do you handle sensitive information or recognize when to maintain confidentiality?
- Can you share your approach to balancing speed with accuracy when managing reservations and payments at the front desk?
- How would you respond if an international guest was frustrated due to a language barrier or cultural misunderstanding?
- What excites you most about working in a five-star hospitality environment in Dubai?