About the Role: Responsibilities, Skills, and Requirements
Ever wondered what it’s like to be the heartbeat of a busy real estate office in the vibrant heart of Dubai? As a Customer Service Representative with us, you’re not just answering the phone — you’re connecting dreams to new homes, guiding clients through big decisions, and becoming an essential part of someone’s journey in the UAE. If you’re friendly, sharp, and ready to dive into the dynamic world of Dubai real estate, this could be your moment.
About the Company
We’re a homegrown real estate agency based in Al Karama, right where the city’s diverse personalities and fast-paced market converge. Our office pulses with energy — there’s always a laugh at the coffee station or a spirited debate about the best hidden food spots nearby. We pride ourselves on being inclusive: every background and walk of life find a voice in our team. It’s a bit like a big family, where newcomers quickly feel like regulars and Friday lunch orders are an eagerly anticipated event.
What You’ll Be Doing
- Responding warmly and efficiently to client inquiries — whether that’s over the phone, WhatsApp, or in person
- Assisting clients as they navigate apartment viewings, lease signings, and those all-important moving day questions
- Following up with leads and keeping track of client preferences to create a seamless experience
- Working closely with our agents and admin staff, supporting with paperwork and scheduling
- Helping keep our office running smoothly by updating listings, organizing documents, and lending a hand wherever needed
- Occasionally acting as the welcoming face for walk-in guests or new property seekers
What You’ll Bring
Must-Haves
- Solid communication skills in English (extra points for Arabic, Hindi, or a third language!)
- A genuine interest in helping people — patience and empathy go a long way here
- Comfortable with basic office software and quick to learn our CRM system
- UAE residency or visitor status (we’ll sponsor the residence visa for visitors)
- Willingness to work flexible hours as the Dubai real estate market never sleeps
Nice-to-Haves
- Previous experience in real estate or customer service
- Local area knowledge (Al Karama and beyond)
- A knack for turning stressful moments into calm solutions
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Competitive salary: AED3,500–5,000, with performance incentives
- Residence visa provided for visitors who join full-time
- Inclusive team culture — we value every nationality and background
- Opportunities for career growth as the company expands
- Flexible attitude to time off — we know life happens
- Office in lively Al Karama, surrounded by great food and shops
- Supportive atmosphere: Team lunches, group problem-solving, and encouragement are part of the day
We can’t promise every day will be stress-free — let’s be real, real estate in Dubai is fast-paced! But you’ll have a team behind you, plenty of opportunity to learn, and the pride that comes with helping people land their dream homes.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you walk me through how you would handle a first-time home seeker who is nervous and unsure about the leasing process in Dubai?
- In our office, you’ll need to balance handling phone, WhatsApp, and in-person inquiries — how do you prioritize tasks and make sure no client feels neglected?
- What experience do you have using CRM software, and how would you keep client records updated and accurate within our fast-moving environment?
- Share an example from your past where you turned a stressful or upset customer into a happy one. What steps did you take, and what was the result?
- How would you support an agent during a busy day, especially if you notice their schedule is tightly packed with back-to-back viewings and client meetings?
- Tell us about a time you worked closely with a multicultural team. How did you adapt your communication style to suit different personalities and backgrounds?
- Our office thrives on flexibility — sometimes you might need to stay late for a last-minute viewing or help out during weekends. How do you approach these situations?
- How familiar are you with the Al Karama area and greater Dubai? What advice or information would you offer a new resident looking for their first apartment here?
- Imagine a client walks in without an appointment and all agents are occupied. How would you ensure they felt welcomed and taken care of?
- We value patience and empathy in our team. How do you maintain these qualities when dealing with challenging or repetitive customer requests?
- If you notice some important documents have gone missing or are misplaced, what steps would you take to resolve the situation and prevent similar issues in the future?
- Our team enjoys group lunches and friendly debates about local food spots. How do you contribute to building camaraderie and a positive team atmosphere in the workplace?
- What motivates you about being part of someone’s journey as they find a new home, and how does that drive impact your daily work?
- Tell us about a time when you had to quickly learn a new tool or