About the Role: Responsibilities, Skills, and Requirements
Looking for your next step in the world of customer service? Whether you’re aspiring to lead a support team or provide front-line assistance, we have two key roles open in vibrant Business Bay, Dubai — Customer Service Manager and Customer Support Representative. If you thrive in fast-paced environments and believe in making every customer experience memorable, this is a workplace where your talents will matter. And here’s the clincher: both positions offer immediate joining, with robust support benefits from day one.
About the Company
Nestled in the heart of Business Bay, we’re a rapidly growing company making waves in Dubai’s dynamic business scene. Our teams are energetic and close-knit — Friday mornings tend to involve spontaneous coffee runs and friendly problem-solving huddles. What drives us? Delivering a level of customer care that feels personal, not just transactional. We value accountability, momentum, and the ability to handle a curveball with a smile. If you’re motivated by impact and love seeing your work make a difference, you’ll fit right in here.
What You’ll Be Doing
Customer Service Manager
- Lead, coach, and inspire a dedicated team of support representatives — setting the tone for a service-driven culture.
- Handle escalated customer issues with empathy and finesse, ensuring timely resolutions.
- Regularly monitor service metrics and implement process improvements to elevate customer satisfaction.
- Collaborate with operations and sales teams to align service delivery with business goals.
- Train team members on new products, services, and customer service best practices.
- Report directly to upper management with data-backed insights and recommendations.
Customer Support Representative
- Respond promptly to customer inquiries via phone, email, and messaging platforms.
- Resolve issues from billing questions to product guidance, treating each customer with patience and respect.
- Document each interaction clearly and accurately in the system.
- Flag recurring problems so the team can spot trends and root causes.
- Support colleagues by sharing tips or jumping in during peak periods — we’re all in this together.
What You’ll Bring
Must-Haves (for both roles):
- Currently residing in the UAE, ready to join immediately.
- Excellent communication skills in English (Arabic also a plus).
- Customer-centric attitude with genuine empathy for people’s needs.
- Previous experience in a customer support or service environment (manager should bring leadership experience).
Nice-to-Haves:
- Familiarity with CRM software or helpdesk tools.
- Multilingual abilities.
- Prior experience in fast-moving industries (hospitality, retail, tech, etc.).
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Competitive, tax-free monthly salary — AED5000–6500 for Customer Service Manager, AED3000–4000 for Customer Support Representative.
- 2-year residency visa processed by the company.
- Comprehensive health insurance coverage.
- Company-provided housing and transportation — no stressful apartment hunts or commutes.
- Supportive, collaborative team culture, with plenty of learning (and laughter) along the way.
- Opportunity to make a visible impact as part of a team that truly cares about customer happiness.
Add to that the opportunity to grow your career in Dubai’s thriving business hub, and you’ve found more than just a job — you’ve found a place to belong.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you walk us through a recent experience where you successfully handled an upset customer and turned the interaction into a positive outcome?
- For those applying to the manager role: How have you inspired and developed a customer service team to consistently uphold high standards, especially during busy or stressful periods?
- Tell us about a time when you identified a recurring issue in customer inquiries or complaints. How did you approach flagging and solving it?
- What CRM or helpdesk software have you used, and how did you leverage those systems to better track and resolve customer concerns?
- Effective communication is crucial here — can you share an instance where your clear written or verbal communication helped resolve a complex issue?
- If you joined immediately, how would you approach learning our product offerings quickly so you can confidently assist customers?
- When handling requests from multiple customers at once, how do you prioritize and organize your workflow to ensure no one feels neglected?
- For manager applicants: Describe a situation in which you had to implement a process change. How did you get buy-in from your team and measure its impact?
- How do you keep calm and motivate yourself (and your colleagues) during particularly hectic peak hours or when things don’t go as planned?
- Our team is known for its camaraderie — what’s your approach to supporting colleagues, both inside and outside of your formal responsibilities?
- Tell us about a time when you collaborated with another department (like sales or operations) to improve the customer experience.
- What excites you about working in Dubai’s fast-paced business environment, and how do you see yourself contributing to a workplace that values both accountability and quick problem-solving?
- How do you ensure that every customer interaction feels genuine and personal, rather than just transactional?
- Have you ever trained a colleague or new team member on customer service best practices? What approach did you find most effective?