About the Role: Responsibilities, Skills, and Requirements
Introduction
Thinking about kickstarting your career in real estate, but craving a role that goes beyond the “usual desk job”? As a Real Estate Customer Relations Associate, you’ll be at the heart of customer experience — mixing in-person energy with digital flair (and, honestly, no two days are ever the same). If you’re someone who loves helping people, isn’t shy about picking up the phone, and knows their way around a social feed, this could be your next big move.
About the Company
We’re not your traditional real estate agency. Imagine a collaborative team where ideas fly freely, coffee runs are spontaneous, and there’s real laughter echoing through our open-plan office (sometimes we laugh at our own puns about square footage). Growth is in our DNA — not just in sales, but in how we help each other learn and level up. Whether it’s over Friday team lunches or our “best new listing” awards, you’ll find we take our work seriously, but not ourselves.
What You’ll Be Doing
- Welcoming walk-in customers and handling their inquiries with professionalism and warmth
- Reaching out to current clients by phone for feedback and staying on top of helpful follow-ups
- Responding to online inquiries and social media messages; yes, those DMs count!
- Assisting with lead generation by engaging with customers in-person, over the phone, and across digital platforms
- Crafting and posting real estate ads on property portals and various social media platforms — creative copy welcome
- Regularly updating our company’s social media accounts with fresh listings, updates, or market news
What You’ll Bring
Must-Haves
- Strong communication skills, both verbal and written; you listen as well as you speak
- Friendly, proactive attitude — you’re ready to jump in and help customers feel valued
- Comfortable using basic social media tools (Facebook, Instagram, WhatsApp, etc.)
- Organized, detail-oriented mindset (you keep track of follow-ups like a pro)
Nice-to-Haves
- Previous experience in real estate, sales, or customer service
- An eye for appealing ad copy or basic design skills
- Familiarity with property listing platforms or CRMs
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Supportive team that celebrates big wins and small victories alike
- Opportunities to grow your career in real estate and build your client relations skill set
- Hybrid work options for the right candidate (we trust you to get the job done, wherever you are)
- Active, collaborative workplace — your ideas for better customer experience will actually get heard
- Fun team events, spontaneous snack days, and Friday afternoons that often wrap up early when the week’s gone well
You’ll be joining a workplace where you’re seen as a person, not just a staff member. If you’re ready to blend your knack for people with your digital savvy, you might just find your home here.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you walk me through how you’d handle a walk-in customer who’s unsure about what type of property they’re looking for?
- Tell us about a time you had to reach out to a client or customer for feedback or follow-up. How did you approach it, and what was the outcome?
- If you received several online inquiries and direct messages about a new listing in one afternoon, how would you prioritize and respond to them?
- Describe your experience (if any) with creating or posting listings on property portals or social media. How do you make your posts stand out?
- How would you handle a situation where a customer seems frustrated or upset after not hearing back quickly enough?
- What tools or methods do you use to organize your follow-ups and keep track of client engagement?
- Share an example of how you've used social media to engage customers or promote an event, product, or service.
- Collaboration is a big part of our culture. Can you give an example of how you’ve worked with a team to solve a problem or improve a customer’s experience?
- Our office thrives on creativity and sharing new ideas. How do you typically contribute fresh ideas in group settings?
- Sometimes, you might need to switch quickly between in-person customers, phone calls, and online messages. How do you stay focused and keep your cool when things get busy?
- What do you think is the most important part of making a client feel valued during their real estate journey?
- Have you ever crafted ad copy or helped with basic design tasks? If so, tell us about a piece you’re proud of.
- In our team, we value both personal growth and having fun together. How do you see yourself contributing to both those values?