About the Role: Responsibilities, Skills, and Requirements
Introduction
What’s it really like being the face (and voice) of a company that’s genuinely invested in its customers’ happiness? As a Customer Service Representative in Barsha, Dubai, you’ll find out firsthand. We’re looking for someone who thrives on solving problems and delights in making others’ days a little easier—someone ready to be our customers’ go-to contact, guide, and advocate. If you love connecting with people, keeping things organized, and don’t mind juggling a few requests at once, you’ll fit right in.
About the Company
We’re a tight-knit, energizing team based out of vibrant Barsha—an area known for its melting pot of cultures and swift pace. Our company may be in growth mode, but we haven’t lost that personal touch. Around here, quick check-ins and impromptu laughter are just part of the daily routine. We believe happy teams create happy customers, so we support one another and celebrate our wins, big or small. And yes, you’ll probably pick up a favorite lunch spot from your new teammates in your first week.
What You’ll Be Doing
- Responding to customer inquiries with care—either by phone, email, or chat, depending on the customer’s preference.
- Troubleshooting issues and addressing complaints, always aiming to deliver a satisfying resolution and leave every customer with a smile.
- Sharing accurate information about our latest products and services, helping customers make confident choices.
- Logging calls, emails, and feedback in our user-friendly systems to keep our records organized and up to date.
- Collaborating with colleagues to escalate tricky issues and follow up until things are fully sorted out.
- Looking for ways (big or small) to make the customer experience smoother and more delightful.
What You’ll Bring
- Must-Haves:
- Strong communication skills in English—clear, friendly, and ready to listen.
- Basic computer skills (comfortable navigating email, chat portals, and data entry).
- A naturally positive attitude and calm approach—even when things get a bit hectic.
- Willingness to learn, take feedback, and try new solutions.
- Nice-to-Haves:
- Ability to converse in Arabic—even just a little—so you can connect with even more of our customers.
- Previous experience in customer support, retail, or hospitality.
- An eye for spotting patterns in customer feedback and suggesting helpful fixes.
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Competitive compensation with room to grow as we expand (your success matters to us).
- Fast-paced, supportive work environment—there’s always a teammate to help or share a coffee break.
- Enjoy regular team socials, from casual lunches to birthday treats.
- Convenient Barsha location, close to public transport and great cafes.
- Flexibility with hours when possible, plus a friendly hybrid approach to work-life balance.
- Clear paths for progression—if you’re eager to learn, we’re eager to support you.
You won’t just be another cog in the wheel here. Join us, and you’ll help shape how we connect with our customers—and how we celebrate our wins as a team.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you share an example of how you’ve handled a difficult customer complaint, especially when emotions ran high? What steps did you take to resolve the issue?
- How do you prioritize multiple customer inquiries coming in at once via phone, email, and chat to ensure timely responses for all?
- Our team relies on detailed records for smooth follow-up. How comfortable are you with using customer management systems or entering data while still engaging warmly with customers?
- Have you ever noticed a pattern in customer feedback or complaints? What did you do with that information, and how did it improve the customer experience?
- Describe a time when you collaborated with a colleague to solve a tricky customer issue. How did you approach the situation, and what was the result?
- If a customer asks about a product or service that’s new to you, how would you make sure to provide a clear and accurate answer, even if you don’t have all the details right away?
- We’re a fast-paced team that values flexibility. Can you tell us about a time you had to adapt quickly to a change at work or learn a new system on the fly?
- How do you stay positive and calm when the workday becomes especially hectic or stressful?
- In our multicultural environment, how do you make sure every customer feels heard and respected, especially if there’s a language barrier?
- What motivates you most about helping customers, and how do you measure your own success in a customer service role?
- If you made a mistake when assisting a customer, how would you handle the situation and communicate it to both the customer and your team?
- Working here means you’ll get regular feedback. How do you approach feedback from colleagues or managers, and how do you turn it into growth?
- Can you describe what an ideal team environment looks like for you? What’s the most important thing when it comes to supporting your teammates?
- What interests you most about working in Barsha and being part of a vibrant, close-knit team like