About the Role: Responsibilities, Skills, and Requirements
Introduction
Do you have a knack for connecting with people and a genuine desire to help? As a Customer Service Representative in Al Nahda, Dubai, you're not just answering phones—you’re becoming the welcoming voice and helpful hand behind our brand. This opportunity is perfect for someone who enjoys turning challenges into solutions and finds satisfaction in making a real difference to customers every day. If you thrive in fast-paced environments and care about creating positive experiences, you’ll fit right in with our friendly team.
About the Company
We’re a lively, collaborative business with our heart firmly rooted in Al Nahda. While our products and services are always evolving, our core focus never changes: we put our customers first, every time. The office routine is buzzing but supportive—think daily team huddles, impromptu birthday celebrations, and a noticeable culture of sharing knowledge (and occasionally snacks). Here, growth isn’t just a buzzword; many of us started in customer support and discovered new paths within the company.
What You’ll Be Doing
- Responding promptly and warmly to customer inquiries through calls, messages, and emails
- Listening attentively to customer concerns, asking clarifying questions, and solving issues on the spot when possible
- Following up on customer requests to ensure their satisfaction and keeping them updated along the way
- Becoming an expert on our products and procedures so you can provide accurate, up-to-date information
- Keeping detailed records of customer interactions and feedback to help us improve
- Collaborating with colleagues in other departments when tricky issues need a team effort
- Spotting opportunities to upsell or recommend new services in a way that genuinely helps the customer
What You’ll Bring
Must-Haves:
- Friendly, clear, and professional communication skills in English (Arabic is a plus!)
- Previous experience in a customer-facing role—call center or retail counts
- Solid problem-solving abilities and a calm, positive approach when things get hectic
- Basic computer skills; you’re comfortable navigating spreadsheets, CRM systems, or messaging platforms
- Dependability—your teammates know they can count on you to show up and give your best
Nice-to-Haves:
- Experience with customer support tools or ticketing systems
- Familiarity with the local market in Dubai and surrounding areas
- Ability to switch easily between multiple tasks without losing attention to detail
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Competitive salary, with regular reviews reflective of your contribution
- Supportive training and plenty of opportunities to grow within the company
- Friendly, diverse team—your colleagues are people you’ll genuinely enjoy working with
- Cozy Al Nahda office in a convenient location, with transportation links nearby
- Regular team-building activities, occasional treats, and a collaborative vibe that makes busy days fly
- Clear communication, respect for your ideas, and a leadership team that genuinely values customer service
We’re not a faceless corporation—we’re a group of people who believe in supporting each other, learning from our customers, and finding satisfaction in a job well done. If you want to be seen (and heard), you’ll feel at home here.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you share an example of a time you solved a challenging customer issue on the spot, and how you ensured the customer left satisfied?
- How do you approach learning new products or procedures quickly enough to confidently explain them to customers?
- Describe your experience working with CRM systems or ticketing tools. What features do you find most useful when managing customer interactions?
- How do you remain focused and keep attention to detail when handling multiple tasks or switching between channels, such as calls, emails, and messages?
- Tell me about a time you identified an opportunity to upsell or recommend a service that genuinely benefited a customer. How did you approach the conversation?
- If you received a complaint you couldn’t immediately resolve, how would you collaborate with other departments to find a solution?
- Walk us through how you handle a situation where a customer is upset and their issue is complex. What steps do you take to de-escalate and reassure them?
- Our team is known for supporting each other with daily huddles and shared learning. How do you contribute to a positive team atmosphere in a busy support environment?
- What motivates you to consistently provide exceptional customer service, even on days when things get hectic?
- How do you make sure you follow up with customers in a way that makes them feel truly valued rather than “just another ticket”?
- Have you ever worked in a diverse team environment before? What did you enjoy most about it, and how did it influence your work style?
- In your opinion, what does it mean to truly put the customer first, and how does that shape your approach to daily customer interactions?
- Why are you interested in building your career in customer service, and what kind of growth do you hope to find within a company?