About the Role: Responsibilities, Skills, and Requirements
Introduction
Are you someone who thrives on making someone’s day just a little bit easier? If you enjoy problem-solving, clear communication, and delivering true service with a smile (even if it’s over the phone), you might be exactly who we’re looking for. Our team in Deira, Dubai is currently on the lookout for a dedicated Customer Service Representative to be the friendly first point of contact for our valued customers. In today’s fast-paced UAE market, customer care isn’t just a department—it’s a brand’s signature. Ready to help us make that mark?
About the Company
Nestled in the bustling heart of Deira, we’re a company proud of our long-standing reputation and our close-knit, energetic team. We value those little things that help us bond: whether it’s a quick chat over karak chai in the break room, or the way we rally together to create solutions for customers (no matter how tricky the day gets). Growth isn’t just a buzzword here—it’s real, whether you’re climbing the ranks or learning new skills on the fly. We believe in treating everyone with respect—colleagues and customers alike—and we celebrate wins both big and small.
What You’ll Be Doing
- Responding promptly to customer inquiries via phone calls and emails—some days are steady, others are a whirlwind, but you’ll always be the reassuring voice on the other end.
- Troubleshooting issues and finding creative solutions, often acting as a detective to get to the heart of a problem.
- Logging all interactions and maintaining detailed records that help us keep improving (and, yes, your knack for organization won’t go unnoticed!).
- Following up with customers to ensure issues are fully resolved and they leave the conversation satisfied.
- Collaborating closely with the rest of the support team—if you like picking up tips or sharing a clever hack, you’ll fit right in.
- Handling occasional customer complaints with patience and empathy, turning tough moments into positive outcomes.
What You’ll Bring
Must-Haves:
- Existing residency inside the UAE (this is a key requirement, as we’re looking for people who can join us locally).
- Confident communication skills in English—clear, polite, and friendly.
- Proficiency in basic computer applications (think: email, data entry, a touch of Excel).
- A customer-first attitude with genuine enthusiasm for helping people, even on those “tough call” days.
- Willingness to work flexible hours as part of a shift-based team.
Nice-to-Haves:
- Previous experience in a call center or hospitality environment—bonus points if you can share a customer save story.
- Additional language skills—Arabic, Hindi, or Tagalog are always welcomed by our team and clients.
- Familiarity with CRM software or ticketing systems.
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Competitive salary: AED 3,000 – 4,500 reflecting your skills and experience.
- Visa sponsorship, plus comprehensive health insurance coverage.
- Company-provided accommodation and transport—no stressful apartment hunts or commutes.
- Friendly, multicultural environment where your contributions are recognized and celebrated.
- Opportunities to grow, learn, and advance in a thriving sector in the heart of Dubai.
We believe in supporting our team the way we support our customers—consistently, respectfully, and with an open mind. If you’re looking for a place where your work is valued and your ideas are more than just background noise, welcome to your next chapter.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you walk me through how you would handle a call from a frustrated customer who is facing a recurring issue and needs quick resolution?
- Tell us about a time you had to multi-task between answering calls and logging detailed records—what approach helped you stay accurate and organized?
- In your previous experience, what tools or software have you used for managing customer inquiries or cases? How quickly do you adapt to new tech?
- How do you ensure clear and friendly communication with customers when explaining complex solutions over the phone or in an email?
- Have you ever been in a situation where you didn’t know the answer right away? How did you reassure the customer and move the issue forward?
- Shifts here can get hectic. How do you manage your workload and prioritize when you have multiple customers waiting for responses?
- Describe a time you turned a dissatisfied customer into a happy one. What steps did you take, and what was the outcome?
- Collaboration is a big part of our team culture. Can you share an example of working with colleagues to solve a tricky customer issue?
- What strategies do you use to stay positive and patient during back-to-back tough calls or long days?
- As we have a multicultural team and customer base, how do you approach building rapport with people from different backgrounds?
- If you had to quickly learn a new ticketing or CRM system on the job, what would your approach be?
- We value initiative—can you give an example of when you suggested or implemented a small change that improved your team or customer experience?
- Our environment is fast-paced and support-focused. What motivates you during high-pressure days, and how do you ensure you deliver top-notch service throughout your shift?